TV intermittently faulty after 5 months - replace?

cono1717

Might be worth sending them a quick letter and appealing to their better nature, as my mum used to say "No point having a baby in you if you can't use it to your advantage"

Which was odd, since I am male.

hieveryone

cono1717 wrote: »

Might be worth sending them a quick letter and appealing to their better nature, as my mum used to say "No point having a baby in you if you can't use it to your advantage"

Which was odd, since I am male.

:rotfl::rotfl:

Would I send a letter to the head office do you reckon or local store?

AJXX

Just to play devils advocate - why not just let them repair it?

All too often this situation seems to arise on MSE when people refuse reasonable repairs on items (that will probably go on to give years of service) in favour of demanding a brand new unit (which they aren't necessarily entitle to) leading to weeks if not months of back and forth arguing with the retailer/manufacturer and ultimately ending up without a repair or a new item due to time spent arguing.

I just don't see the point in the above when a repair can be quickly carried out in most cases and avoids all the hassle of persuading the retailer to give you a new one which considering that a brand new unit vs a repair is disproportionately costly to the retailer is unlikely to happen and if you ask me pretty wasteful to just disregard a repairable unit anyway.

I suspect OP won't have much luck asking for a new unit, we suffered an issue with the speaker/speaker housing vibrating on our 42" TV from Curries 6 months after purchase, it went back and forth to Knowhow 4 times in total who seemed totally unable to resolve the problem and sent it back each time as "fully repaired and working" yet the issue was evident as soon as the unit was turned on - it culminated in us asking for a replacement unit (either new or refurb) as they had been given a reasonable number of attempts to repair - ultimately they refused, wanting to make a 5th repair attempt (and no guarantee of a new/referb unit if this was to fail) which would mean another 2 weeks without a TV (8 weeks in total already) so we gave up and purchased a sound bar instead.

Curries/PC World/Knowhow are not known to be sympathetic.

DCFC79

hieveryone wrote: »

:rotfl::rotfl:

Would I send a letter to the head office do you reckon or local store?

Id say head office.

hieveryone

AJXX wrote: »

Just to play devils advocate - why not just let them repair it?

All too often this situation seems to arise on MSE when people refuse reasonable repairs on items (that will probably go on to give years of service) in favour of demanding a brand new unit (which they aren't necessarily entitle to) leading to weeks if not months of back and forth arguing with the retailer/manufacturer and ultimately ending up without a repair or a new item due to time spent arguing.

I just don't see the point in the above when a repair can be quickly carried out in most cases and avoids all the hassle of persuading the retailer to give you a new one which considering that a brand new unit vs a repair is disproportionately costly to the retailer is unlikely to happen and if you ask me pretty wasteful to just disregard a repairable unit anyway.

Believe me, I'm in no fit state to be arguing for months on end, but would like to try my chances.

We moved into this house only 6 months ago and have finally got it near 'finished', and I'm due my baby any day soon - the thought of people coming in, removing TV, then being without a TV for over a week etc is just a bit of a pain at the moment. I'm probably being hormonal right enough.

However, there is also a part of me that thinks 'blinking heck, I paid £1000 for this tv and have only had it for 4 months, I shouldn't be needing repairs already?'

I'll give it a go and if they say no they say no, can but try.

ThumbRemote

AJXX wrote: »

Just to play devils advocate - why not just let them repair it?
...
I just don't see the point in the above when a repair can be quickly carried out in most cases

AJXX wrote: »

we suffered an issue with the speaker/speaker housing vibrating on our 42" TV from Curries 6 months after purchase, it went back and forth to Knowhow 4 times in total who seemed totally unable to resolve the problem and sent it back each time as "fully repaired and working"

Haven't you answered your own question? I suspect many people have similar stories with badly repaired or not-at-all repaired items.

cono1717

Currys will just go through the motions of trying to go for a repair since its cheaper and, well, their right to do so.

Appealing to the their better nature never did any harm though? Don't go in full steam ahead (keep those hormones at bay!) and play the sympathy card - though not to much, you're after a replacement not a slot on the x-factor.

If they still insist on repairing it, ask if given the circumstances there is anyway they can offer a loan one to you?

If the colleague behind the counter says no (which they probably will) ask if a manager will do it - DO NOT ASK FOR A MANAGER that comes across as starting to get a hump - joke with the cs rep (if they are female) and say something like "Do you reckon I could start crying in front of him and he would give me one?" or "If I spilt a water bottle and shouted "My waters broke" how would he react?"

Have a laugh and a joke, ultimately these things can happen you are 100% right you shouldn't have to pay £1000 for a TV that needs repairing, but it can and does happen. Go in with the mind frame of "It's not the end of the world!" and you'll be a welcome refreshment.

All my years in customer service your told "Make the customer happy", "Make it an experience" and yet you never get it back - its the best feeling in the world to have a laugh with someone that has come in when something has gone wrong.