£157.50 cashback from TCB for opening Co-Operative Bank Acc

badger09

bristolleedsfan wrote: »

My last communication provoked this from Co-operative Bank

[FONT=&quot]Thanks for your messages.

I've passed all of your responses onto our Customer Response department and
they're going to look into this for you and be in touch with you in due
course.

Please let me know if there's anything else I can help you with.[/FONT]

Really helpful (of Co-op). Not

mt99

Looks like as of today they have stopped the Co-op switching bonus.


http://www.dailymail.co.uk/money/saving/article-3920040/As-op-HSBC-ditch-switching-bonuses-savers-next.html

robrymond

How long do Co-op take to pay in the £150 when you switch? I'm worried my direct debits I have set up will charge shortly, so I wanted to cancel them but worried it'll stop my £150 going in.

PinkPig

Does anyone have a copy/link to the T&Cs for this offer (the £150 for switching, not TCB cashback).

I applied before it was withdrawn & my account is open, but I haven't completed the switch yet - so would like to check if I'm still supposed to be eligible.

LesU

I rang them yesterday, as I am in the same situation. It seems if you had the account opened before end of Friday 11th then you will get the bonus. The request to switch has to be done within 2 weeks after account opening.
In my case my account was opened on the 10th and I requested a full switch when applying. This is supposed to happen between 23rd Nov and 1st Dec.
I was assured that I would be eligible for the bonus which would be paid within 45 days of the switch occurring.

PinkPig

Thanks - I requested a switch when I opened the account online, but haven't received any information about that yet. I'll phone & ask whether the switch is scheduled.

MABLE

The Co-OP were very prompt in paying us the £150. Was paid 4 weeks after switch so no complaints there. However no further updates on the Top Cash back payment.

robrymond

MABLE wrote: »

The Co-OP were very prompt in paying us the £150. Was paid 4 weeks after switch so no complaints there. However no further updates on the Top Cash back payment.

Still not sure wether to risk cancelling the direct debits as some are due shortly I think!

MABLE

MABLE wrote: »

The Co-OP were very prompt in paying us the £150. Was paid 4 weeks after switch so no complaints there. However no further updates on the Top Cash back payment.

Just checked and the Top Cash back amount had gone down to £44.00 but see they have put ours back up to £52.80. However still in pending mode.

tg99

Just got this update from TCB:

TopCashback24 Nov 2016 Hi there,

Thank you for your message,

We have been focusing on your Missing CashBack Claim over the last few days in expediting a resolution, and we can now confirm that a decision has been reached.

I''m afraid that the merchant has taken the decision to decline your submission on this occasion. The reason that has been supplied for this in helping to clarify states that your ''Transaction cannot be traced''.

This does suggest that the merchant has been unable to locate your queried transaction based upon the information that you have provided as your main order number for this, but more likely they have been able to locate your sale - but they cannot prove that this has been the result of a Top CashBack referral. If you can be sure that you have initially provided solid information in helping the merchant to identify the sale you are querying, then we are sorry to report that the latter is more of a possibility from these two interpretations.

We are sorry that we have not been able to recover anything for you on this occasion, however if you are able to provide any alternative order references then we would be happy to re-submit this for you.

I hope that any transactions you go on to make in the future go a lot more smoothly for you.