Bt Arrrghhh!

chloe38

I seperated from my husband last year & thought I should shop around for a cheaper tv/phone/internet package. i am with Virgin media at present which costs upwards of £60 a month. So i phone sky to get their £26 a month package & book them to install. To get that I need to rent my phone line from BT. So i ring BT...i was on hold for 6 hours..yes 6 hours!..altogether. I was told it would cost me £129 for it to be reinstated. Along with the sky installation this was turning out to be an expensive exercise. but I figured over the years this would work out cheaper in the long run. I did not ever get through to the BT installation department as i said on hold for 6 hours over 4 days. I was passed from one person to another & was getting extremely cross. I e-mailed their complaints department..nothing..I asked to speak to a supervisor/manager..they were not there. the last communication i had was that they would ring me back....10 days later...nothing. Very ironic for a company supposedly experts in telecomuunications.
i rang sky back & cancelled my installation explaining that i couldn't do anything because it was impossible for me to get thorugh to BT & sky had lost a customer as a result. This was a completely pointless exercise & i am frustrated that i am trying to do the right thing & save money & faceless call centres are stopping my every step.
The cynic in me would say that BT are not interested in customers who just want to do line rental from them at £11 a month...we are not important enough.
Any advice anyone? Please?

JAYMARSH2005

Hmmm BT did this with my parents when they moved away, what virgin package do you have at the moment chloe ?

roscar

i am with talk talk great package £22.00 per mth 24hrs free b/band just hoping they start a sky tv package this includes line rental with t/t not b/t

:j

computerwoman

get in touch with this guy...top brass of BT and I bet it's sorted pronto...



ben
ben.verwaayen@bt.com

tomsolomon

More and more companies are putting their equipment into phone exchanges nowadays so you dont have to stay with BT if You dont want to. Just cut out the hassle for a less stressful life.

By the way jaymarsh, do you have an unlock code for an Orange locked Samsung E350E please m8. :P

JAYMARSH2005

tomsolomon wrote: »

More and more companies are putting their equipment into phone exchanges nowadays so you dont have to stay with BT if You dont want to. Just cut out the hassle for a less stressful life.

By the way jaymarsh, do you have an unlock code for an Orange locked Samsung E350E please m8. :P

There was a code for the pre dec 2006 E350's but it resets the memory of the phone so you may lose phone book contact and pictures etc, the code is

*2767*3855#


I always suggest unlocking them yourself using the unlocking clip,

http://cgi.ebay.co.uk/SAMSUNG-UNLOCKING-D500-D600-E350-E730-E760-UNLOCK-CLIP_W0QQitemZ220143362536QQihZ012QQcategoryZ35210QQssPageNameZWDVWQQrdZ1QQcmdZViewItem

then re-sell the clip on ebay and get the money back you paid for it. I have none in stock at the moment ot I would have posted you one.

clancy

as you can see from my thread ive had and still have loads of problems with BT, i have sent my complaint in writing now.. i spent 10 days at 1hr am and 1 hr pm on phone till i thought enough is enough, only thing they sorted out trouble free was my DD

normanmark

computerwoman wrote: »

get in touch with this guy...top brass of BT and I bet it's sorted pronto...



ben
[EMAIL="ben.verwaayen@bt.com"]ben.verwaayen@bt.com[/EMAIL]

Try not to post the email addresses up on the forums, a lot of Spam bots will detect the address & consequently forward the lovely spam messages to his account.

maveli

normanmark wrote: »

Try not to post the email addresses up on the forums, a lot of Spam bots will detect the address & consequently forward the lovely spam messages to his account.

That guy deserves it for the current state of BT

computerwoman

normanmark wrote: »

Try not to post the email addresses up on the forums, a lot of Spam bots will detect the address & consequently forward the lovely spam messages to his account.

am I bothered....:rotfl:

normanmark

maveli wrote: »

That guy deserves it for the current state of BT

Of course, but the more people abuse it then he'll just change the address & point of contact and everyone looses out. :rolleyes: