Unexpected Refund

ThumbRemote

To answer question 1, I don't believe you are under any legal obligation to inform them of their mistake.

Prothet_of_Doom

I'd write to them thanking them for the partial refund and partial compensation for the extra day off work you had to take, and compensation for the hassle and stress of chasing them so many times, and point out that you now consider the matter closed.
I'd point out that despite the issues, you will consider them again should you require similar products.

Poppie68

Spring_Heeled_Jack wrote: »

Yeah I see your point, I just feel annoyed that had I ordered it from the official site and not their eBay outlet I would have already received a 10% refund to keep, which is not a small amount when it comes to a fridge.

They aren't sending me the part btw, they've washed their hands of the matter and pointed me towards the manufacturer.

What did the EBay outlet store say when you contacted them, they should be your point of contact for any issues and should be sorting out the missing part?

Spring_Heeled_Jack

hollydays wrote: »

Very poor customer service .
Did you ever speak to eBay?

No I didn't, when I spoke to the manufacturer they agreed to send the replacement part and I thought that would be an end to it. Once the part arrived and the fridge was complete, my next move would have been to write a complaint letter to the retailer with details about the poor customer service and inconvenience we had experienced, in the hope that they would do something to restore my faith in them.

I didn't really understand what eBay could do to be honest, is it really their problem?

DCFC79

Just contact them and ask if the refund is correct.

Spring_Heeled_Jack

Poppie68 wrote: »

What did the EBay outlet store say when you contacted them, they should be your point of contact for any issues and should be sorting out the missing part?

When I was trying to arrange delivery, the eBay outlet store said it would need to be done through the retailer's main channels, so I didn't bother contacting them when things went wrong and instead went straight to the main customer service point of contact.

I would have contacted the outlet had customer services not given me the manufacturer's phone number, but it seemed unnecessary once I had that number.

Zandoni

jb66 wrote: »

I wouldnt say anything and keep the money in a savings account, then again I have no morals when it comes to big companies, especially one who has an attitude with customers.

If you were offered a 10% discount then that is the LEAST I would take

I agree just see if they ask for it back, it's not up to you to do all the letter writing etc.

hollydays

If a company treated me badly I wouldn't waste a moment of my time or money chasing them.when they do eventually contact you, I'd make them sweat and wait.

powerful_Rogue

jb66 wrote: »

I wouldnt say anything and keep the money in a savings account, then again I have no morals when it comes to big companies, especially one who has an attitude with customers.

If you were offered a 10% discount then that is the LEAST I would take

Zandoni wrote: »

I agree just see if they ask for it back, it's not up to you to do all the letter writing etc.

hollydays wrote: »

If a company treated me badly I wouldn't waste a moment of my time or money chasing them.when they do eventually contact you, I'd make them sweat and wait.

Absolutely disgusting behaviour. Although from seeing Zandoni and hollydays post previously I wouldn't expect anything less from you two. Also says a lot that the OP is happy to "Thank" those that support such immoral behaviour.

OP - You have your item and the replacement part is being sorted. Email/Phone the company and advise them that you have for some reason been refunded the full amount.

Its upto the company to decide if they want to want to issue a partial refund when they consider your complaint. If your not happy, then invoke your rights to return for a refund under the 14 day cooling off period.

hollydays

It's immoral to get a company who've treated you abysmally , to wait until they contact you? I think not. Kindly don't try to twist my words , or that of the others just for your attempted point scoring.i wasn't talking about keeping the money as you well know.
There's nothing that gets the attention quicker of a company that is chaotic and delivers bad customer service, like a sum of money that isn't where it should be.
Far more effective than wasted time and phone calls.