We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
ClaimEazy
mikep72
Posts: 35 Forumite
Has anyone had dealings with this company? I had the misfortune to sign up with this firm (lazy i know). They harass you with emails and letters and the tipping point today is they have sent me an invoice for £150 because i have not sent a declaration form in (I have sent it in 3 times now). Today i have emailed them with photos of myself signing and posting these letters to them as proof!! When i phone customer service no-one answers. Anyone got any advice what else i can do? Thanks.:)
0
Comments
-
Send in a formal complaint (they should have an address on their site) - mark it as complaint and request they cancel any contract you have as a gesture of goodwill given this mess around. If they do not respond within 8 weeks or you do not get a satisfactory answer you can escalate to the legal ombudsman - see http://www.legalombudsman.org.uk/cmc/
Then put your complaint in yourself given you should now realise that you do all the work, they do nothing except post your complaint off.Sam Vimes' Boots Theory of Socioeconomic Unfairness:
People are rich because they spend less money. A poor man buys $10 boots that last a season or two before he's walking in wet shoes and has to buy another pair. A rich man buys $50 boots that are made better and give him 10 years of dry feet. The poor man has spent $100 over those 10 years and still has wet feet.
0 -
Not that it really matters, but photos of you signing and posting letters are not proof that they received anything (or even that you actually signed anything)0
-
Complain to [EMAIL="customer.service@claimeazy.com"]customer.service@claimeazy.com[/EMAIL] with a copy to consumer@claimsregulation.gov.uk
As you can see, it is actually less effort to make a claim yourself.
Do not ask for a gesture of goodwill. Tell them that General Rule 4 of the Conduct of Authorised Persons Rules 2014 requires them to "A business shall ensure that any staff or other people working on its behalf have the necessary training and competence to perform their duties."
Say that since they clearly lack the competence even to match the form to your file not once but three times, you consider them to be in breach of their contract with you and that it is now void, that no fee is payable and you require them to confirm this in writing or you will take the matter to the Legal Ombudsman.
It is important that you take this approach. These clowns rely on the fact that most consumers as ignorant of the rules as they are and will otherwise try to fob you off. By copying in their regulator, they become aware that the regulator knows you are making an allegation against them about a specific rule breach - and by telling them you know about the ombudsman you make them aware that trying to fob you off will only incur more expense for them.
In the end, hitting them in the bank balance is the most effective line to take.0 -
Moneyineptitude wrote: »Not that it really matters, but photos of you signing and posting letters are not proof that they received anything (or even that you actually signed anything)
I know but they are implying that i am not returning the forms.0 -
magpiecottage wrote: »Complain to [EMAIL="customer.service@claimeazy.com"]customer.service@claimeazy.com[/EMAIL] with a copy to consumer@claimsregulation.gov.uk
As you can see, it is actually less effort to make a claim yourself.
Do not ask for a gesture of goodwill. Tell them that General Rule 4 of the Conduct of Authorised Persons Rules 2014 requires them to "A business shall ensure that any staff or other people working on its behalf have the necessary training and competence to perform their duties."
Say that since they clearly lack the competence even to match the form to your file not once but three times, you consider them to be in breach of their contract with you and that it is now void, that no fee is payable and you require them to confirm this in writing or you will take the matter to the Legal Ombudsman.
It is important that you take this approach. These clowns rely on the fact that most consumers as ignorant of the rules as they are and will otherwise try to fob you off. By copying in their regulator, they become aware that the regulator knows you are making an allegation against them about a specific rule breach - and by telling them you know about the ombudsman you make them aware that trying to fob you off will only incur more expense for them.
In the end, hitting them in the bank balance is the most effective line to take.
This is fantastic advice. I am going to wait until i get a reply back on Monday as the office is shut and if i have no joy i will use this advice. Thank you so much.0 -
This is fantastic advice. I am going to wait until i get a reply back on Monday as the office is shut and if i have no joy i will use this advice. Thank you so much.
I wouldn't bother - they will take anything from about 25-40% of any refund you get - can you really afford to waste such a large amount of money?Sam Vimes' Boots Theory of Socioeconomic Unfairness:
People are rich because they spend less money. A poor man buys $10 boots that last a season or two before he's walking in wet shoes and has to buy another pair. A rich man buys $50 boots that are made better and give him 10 years of dry feet. The poor man has spent $100 over those 10 years and still has wet feet.
0 -
I presume you mean crack on with the complaint now, rather than wait - as opposed to not bothering complaining.I wouldn't bother - they will take anything from about 25-40% of any refund you get - can you really afford to waste such a large amount of money?
It is, after all, an opportunity for the OP to try to get out of a contract that is clearly at best of zero value to them.0 -
magpiecottage wrote: »I presume you mean crack on with the complaint now, rather than wait - as opposed to not bothering complaining.
It is, after all, an opportunity for the OP to try to get out of a contract that is clearly at best of zero value to them.
Yes exactly, OP seems to still think the CMC will be the best way to do the complaint, I assume the OP must now have realised how much work they have to do given they are paying a CMC as they were "lazy" i.e. they do all the work and the CMC just posts the form off, so yes, get rid of the CMC and do the complaint yourself and use the CMC incompetence as a lever to get out of the contract and thus keep 100% of any refundSam Vimes' Boots Theory of Socioeconomic Unfairness:
People are rich because they spend less money. A poor man buys $10 boots that last a season or two before he's walking in wet shoes and has to buy another pair. A rich man buys $50 boots that are made better and give him 10 years of dry feet. The poor man has spent $100 over those 10 years and still has wet feet.
0 -
They have sent me an automated email today threatening bailiffs. So i have emailed my complaint to Claimeazy and to the consumer claims regulator and stated general rule 4. watch this space....0
-
Good for you.
Make sure the regulator is aware of the latest threat and, now you have complained, if you get ANY further threat from them, take that as the response to your complaint and go straight to the Legal Ombudsman.0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 352.3K Banking & Borrowing
- 253.6K Reduce Debt & Boost Income
- 454.3K Spending & Discounts
- 245.3K Work, Benefits & Business
- 601.1K Mortgages, Homes & Bills
- 177.6K Life & Family
- 259.2K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards