Do I have to take recalled car?

Threewheeler

I would demand to see the vehicle, if it in the dealership and they do not agree to you looking at it, I would suspect damage in transit.
Sometimes vehicles are registered in a hurry to beat deadlines and then the consequences of damage cause difficulties once registered.
I would suspect the garage is trying to cover up the real problem.
Keeping you mobile is also worrying if the vehicle they are keeping you mobile is the one you are returning, what clauses in that agreement are being broken by the failure to hand it back on time, presuming that it was supposed to be returned by a set date.
Definitely would have to go to the Garage tomorrow or even Today to look over compound fence to try to see your car.
It smells of problems if there is no recall listed for your new car.
Good luck.

loskie

very odd that they tell you it needs recall work but do not know what the issue is. That makes no sense to me as they will have received a technical bulletin re the work.

onlyroz

We are going to try tomorrow to get to see the car and insist they tell us what the problem is and what is being done to fix it - otherwise we'll tell them we don't want the car.

BykerSands

onlyroz wrote: »

We are going to try tomorrow to get to see the car and insist they tell us what the problem is and what is being done to fix it - otherwise we'll tell them we don't want the car.

I bet their excuse is the workshop is closed and you therefore can't be allowed access to it. By going in the morning if they are servicing cars it may reduce this risk or give you a better indication on the extent they'll lie to you.

Mercdriver

will the workshop be open bearing in mind that it is Saturday after new year's day?

onlyroz

It'll be open for sales. If it's stuck somewhere out the back surely someone'll be able to drive it round the front for us? Unless the fault makes the car too dangerous to drive if course.

BykerSands

onlyroz wrote: »

It'll be open for sales. If it's stuck somewhere out the back surely someone'll be able to drive it round the front for us? Unless the fault makes the car too dangerous to drive if course.

If it's gone for recall, repair or rebuild and as it stands they're not being straight with you. The keys will be somewhere in the workshop to which sales staff have no access. That's why it's best to pop in when the workshop is open.
If it is a simple recall then it won't have been taken off site for any work and will be therefore available for you to see.

Threewheeler

If they are open for car sales, the staff will almost certainly have acess to the workshop, it is unlikely to be possible to open up to get vehicles out but side door acess is likely. Please go anyway, find out rather than letting your thoughts fester for longer.

bigjl

onlyroz wrote: »

We are going to try tomorrow to get to see the car and insist they tell us what the problem is and what is being done to fix it - otherwise we'll tell them we don't want the car.

Put your concerns is writing to the finance company.

They have more power over dealer than many think.

Especially if you are using a manufacturers own PCP scheme. As the same company likely finances thousands of cars a year for the dealer and tens of thousands of cars for the manufacturer.

If the car is damaged as some people here fear.

Then there will be no money lost by anybody other than repair costs, as they will just shift it on later as a demonstrator.

Hope you get it fixed.

Though if it is indeed just a mechanical problem and not damage in transport I would settle for an equivalent loan car for the period of time you are without it, or a better one.

After all your Christmas and New Year plans have been ruined due to not having you brand new car that you wanted to have before the festive season!!

BykerSands

bigjl wrote: »

Put your concerns is writing to the finance company.

They have more power over dealer than many think.

Especially if you are using a manufacturers own PCP scheme. As the same company likely finances thousands of cars a year for the dealer and tens of thousands of cars for the manufacturer.

If the car is damaged as some people here fear.

Then there will be no money lost by anybody other than repair costs, as they will just shift it on later as a demonstrator.

Hope you get it fixed.

Though if it is indeed just a mechanical problem and not damage in transport I would settle for an equivalent loan car for the period of time you are without it, or a better one.

After all your Christmas and New Year plans have been ruined due to not having you brand new car that you wanted to have before the festive season!!

OP if you're going down the complaints route keep it factual and free of emotions. Your Christmas and new year has hardly been ruined by not having the car.