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new laptop stuck on microsoft account

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Got a new laptop for xmas, just setting it up, managed to connect to internet then i created a microsoft account and it said please wait, its been like this for an hour now, the screen is blank and all i have is the curser.any ideas??

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  • 50Twuncle
    50Twuncle Posts: 10,763 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    Got a new laptop for xmas, just setting it up, managed to connect to internet then i created a microsoft account and it said please wait, its been like this for an hour now, the screen is blank and all i have is the curser.any ideas??

    Can you not get the LOGIN screen ?

    You may like to read this
  • Browntoa
    Browntoa Posts: 49,602 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Make and model ?

    If it has a restore partition I'd reset and start again
    Ex forum ambassador

    Long term forum member
  • spud17
    spud17 Posts: 4,431 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Also you don't have to set up a Microsoft account.
    There is an option button somewhere on that screen, but it will not be obvious.
    Move along, nothing to see.
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