Would these repairs be LL or tenant responsibility?

HappyMJ

dekaspace wrote: »

Update, well first I assumed they are registered as their website and ads have that details on and I get housing benefit.

I tried contacting multiple times over Christmas and New Year period basically every day bar Christmas/New Years Eve and day and the weekends and could only get hold of them from last Wednesday, they promised to get it sorted but checked again Friday to be told "nothings been sorted yet as we are having issues finding someone to do the work and will phone you when we have an update" a week later still nothing.

I will give them to tomorrow and guess write them a letter and send with proof of postage?

Quite annoyed they were not only uncontactable for 2 weeks over Christmas (what happens if an emergency) but they never told tenants dates when they were closed or an emergency number.

In an emergency if you can't contact the landlord you have the right to call a person of your choosing to come out to prevent any further damage being caused to the property. You can then ask for the money you spent on the emergency visit to be refunded back to you. You can't get the problem fixed though. If for example it's a failure of a water tank in the loft causing water to shower down through the ceiling the plumber you call will just shut the water off.

To then get the issue fixed you need to follow a proper process.

G_M

dekaspace wrote: »

I didn't ignore, I gave them a phone call first to give them a chance before writing that way they can't say I haven't contacted them before about it.

I never understand people's reluctance to report issues properly.

Even if they respond to the phone call, it is sensible to have a paper trail showing you reported it properly.

And if, as here, they do not respond to the phone call, then the letter sent by post same day as the phone call will often jolt them into action.

dekaspace

So I sent that letter last week, still nothing, rang them Wednesday and asked about the gas safety check but the person dealing with repair issues was out of office and was promised call back within 30 minutes.

No suprise it never happened.

So its been a week, how much longer do I wait?

theartfullodger

Guest101 wrote: »

Well what did you say in the letter?


If you said I give you 14 days to repair or I report to the council, then you wait 14 days...

Sigh! This is Scotland, see my earlier post tenant takes it to PRHP

dekaspace

Gave them a phone call for one last chance and they told me they are still waiting for a plumber, I dont think it takes 3 weeks to get an appointment really.

Same excuse for the repairs, their handyman is busy and its just logged on the system.

But they gave me a strange reason for the gas safety cert, said something along the lines of its with the plumber.

getmore4less

forthere to be a gas safety cert someone should have visited so has that happened

probem is you have been bumbling along with these problems for 2 years but I suspect the first bit of paper trail is the letter last week.

Their paper trail has a log book with the report and fix of your issues(even if they were not fixed) and you have nothing to disprove this.

If you want things fixed you can't just carry on as you have done you have to engage a new stratagy.

the reality is they won't spend money while they know you will moan on the phone and go away for a few more weels/months like you have done before.

Make your problems their problem.

If they own a lot of the flats do you talk to the others on how they get their issues fixed?