Karoo Internet OverUsage Ridiculous Charges

Gotjack

Hi there forum,

So my internet pack is 35gb per month. This month I have exceeded it by 17gb and my internet company have let me know they will be charging my £2 per gb so an additional £36 for this overuse. Typically my package costs £31 for 35 gb. Add to that a 100gb a month package costs £35, yet I am being charged minimum as it stands £67. This doesn't seem fair or reasonable to me? Do I have any rights in this not being fair?

Summary
Monthly Package I have (35gb)- £31
Monthly Package above mine that comes with 100gb standart - £35
Charge Im facing having used 35gb plus 17gb over use -£67


What are your thoughts? I am just shocked at how much the over-usage charges are!

P.S they possible will increase as its still not the end of December!

flashg67

I'm sure it's in the T&C's somewhere? £5 per 5Gb rings a bell from my old Plusnet contract and I think BT do the same.

Personally, I'd look to move to the 100Gb contract, or find one that has unlimited usage so you're not having to worry constantly - most providers do unlimited now.

EG my Plusnet is £16.99 line rental and £10 for unlimited fibre broadband.

Gotjack

Hi chaps, just to follow up on this spoke to the company and they agreed to half the charges. I have also moved the package to a higher one for the following months so as not to let this happened again.

Kind regards

Futuristic

Sadly is the norm for high charges outside your package, same applies to mobile data too these days.