ppi comp

[Deleted User]

takman wrote: »

It is actually 38% or are you saying 48% to emphasise your point about not being good with money :P

I think it's the total including VAT to which the OP alludes…

coco1965 wrote: »

that's including there 30% plus Vat...

Sorry, for some reason your post didn't show when I replied earlier...

Legal_Ombudsman

magpiecottage wrote: »

If you are not happy with your CMC you can complain - although unless you live in England or Wales, you cannot then take the complaint to the Legal Ombudsman.

Note that it is where YOU live, not where the CMC is based that decides this.

Also, if the CMC is not registered with the Ministry of Justice then it cannot lawfully charge any resident of England or Wales for its services.

[FONT=&quot]Hi Magpiecottage. The Legal Ombudsman can consider accepting complaints about any CMC regulated by the Claims Management Regulator, regardless of where either the CMC or the customer are located. However, we do require the complaint to have some link to England and/or Wales. We would encourage anyone that is unsure to contact us to see if we can help.
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magpiecottage

Legal_Ombudsman wrote: »

[FONT=&quot]Hi Magpiecottage. The Legal Ombudsman can consider accepting complaints about any CMC regulated by the Claims Management Regulator, regardless of where either the CMC or the customer are located. However, we do require the complaint to have some link to England and/or Wales. We would encourage anyone that is unsure to contact us to see if we can help.
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Interesting.

If you look here, it says, "Dooneen Ltd trading as McGinness Associates of City View House, 5 Union Street, Manchester, M12 4JD. Authorised by the Ministry of Justice to carry out regulated claims management activities. Authorisation number CRM40036"

It also gives an address at 1 Woodside Terrace, Glasgow.

Sounds like the OP might be able to ask you to look at the matter, though. I would be interested to see what develops.

coco1965

This is the reply I got back, so that will be that, that will teach us to READ EVERYTHING before we sign up......................................


We are sorry to hear that you have grievance over over fees. However, I must make you aware that under the terms of the contract that you signed with us you will remain liable to pay our fees whether or not you accept the offers made by the lenders:



"3.3 If the Company secures an offer of Redress from the Provider which the Company believes to be fair and reasonable and that offer is rejected by the Client then the
Company reserves the right to terminate this contract and charge its fee of 30% (or previously mutually agreed percentage) plus VAT of the Redress amount."



These terms and conditions were sent to you along with the Agency Agreement and Letter of Authority on 12th March 2015. On these documents which you signed and returned to us, our fees were clearly stated to be 30% exclusive of VAT - and this is the rate at which we have invoiced you.


VAT (Value Added Tax) is set by the UK Treasury, and is a standard rate applied to most goods and services sold within the UK. Currently the rate of VAT is 20%, therefore the amount of VAT which we must charge is 20 of our 30% fee. This comes to a gross total of 36%, and not 48% as you have stated in your email. of this 36%, 30% is paid to ourselves, and the VAT is paid to HMRC.


[FONT=Times New Roman, Times, serif]We believe these fees to be fair, reasonable, and in proportion to the work which we have undertaken to secure these funds for yourself. We also believe that you have had ample opportunity to raise an objection to our terms and conditions before now, and take a dim view on clients who decide not to pay our fees after having received the benefit of our services.[/FONT]


Under the Data Protection Act, we will require a signed letter to be sent to us in writing before we can send you copies of the correspondence which you require.


We will fully comply with the FOS in order to bring this matter to a swift and satisfactory conclusion, and look forward the hearing from you in due course.



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