ppi comp

coco1965

That's great thank you.
I know it's my fault I didn't give it a thought especially when we were told the last time we had none. It was when we got the letter in from city finance with the amounts ect and then Mc Ginness Associates told us how much we need to pay I thought that's nearly half. And No they didn't tell us we could do it our selves..

[Deleted User]

coco1965 wrote: »

No they didn't tell us we could do it our selves..

Check the paperwork you signed before making any complaint about that, CMC contracts are written very tightly and I'll be very surprised if this fact doesn't appear at least once in the small print.

magpiecottage

Insider101 wrote: »

1) Did they inform you at the time of asking you to sign the paperwork that you could make a complaint for yourself? If not, it is a breach of their regulator's rules.

2) Did they at any point ask your for your account of the circumstances surrounding the sale of the policy that they complained about? If not then I suggest you ask to see a copy of their complaint letter. If they have made up allegations without asking you then this is not only a breach of their regulator's rules, but fraud and a very serious criminal offence on their part.

3) Are you sure there even is an offer? Normally any offer of redress from a lender would come directly to you. I wouldn't even consider paying anything until you've had sight of the offer on the lender's letterheaded paper.

4) If it turns out they have done things properly then you are going to have to pay them. It is an excessive amount of money for putting a stamp on an envelope, however, if that was the contract you signed up to then it's no good turning round now and complaining that it's too much. Refusing to accept the offer is just cutting off your nose to spite your face, you would still be £1,300 better off. And they are probably correct, generally, CMC contracts stipulate that the money becomes payable at the point at which you receive an offer, whether you accept it or not.

It is not a breach of their regulators rules because both the OP and the CMC are based in Scotland.

There is no ambulance chasing regulation in Scotland (or Northern Ireland) so you would need to prove a breach of specific statute rather than rules. The Fraud Act would normally supplement the rules in England and Wales applies Northern Ireland but Scotland, it seems, is a law unto itself.

Insider101

magpiecottage wrote: »

It is not a breach of their regulators rules because both the OP and the CMC are based in Scotland.

There is no ambulance chasing regulation in Scotland (or Northern Ireland) so you would need to prove a breach of specific statute rather than rules. The Fraud Act would normally supplement the rules in England and Wales applies Northern Ireland but Scotland, it seems, is a law unto itself.

Whoops missed that bit, thanks.

OP - yes, unfortunately the Compensation Act doesn't apply in Scotland :-(

Insider101

Moneyineptitude wrote: »

Check the paperwork you signed before making any complaint about that, CMC contracts are written very tightly and I'll be very surprised if this fact doesn't appear at least once in the small print.

True it probably will. But bearing in mind the number of CMCs who complain about banks hiding conditions in the "small print" it would be deeply hypocritical for them to seek to rely on the same in their own defence (not that it would stop them!!!)

coco1965

To whom it may concern.Can you please send us a copy of everything we have signed,I need to get a copy of every thing we have signed and or filled in As we think your fee is really excessive. amounting to over £840. And can you please tell us what those charges are for and the vat
We had no idea we could claim this back our selves, and were told you should have made this clear to us as if we had know you were going to take nearly half of our money we would not have agreed to you doing it. Your rep on the phone said to me when I phoned querying this that it was money we wouldn't have had, which made me angry, this is money we paid and shouldn't have, I am not great with money and had no idea that you would be taking what amounts to 48% of our money.
We will not be signing or accepting anything till we get this looked at and cleared.

Thank you

coco1965

I'll give it a wee try. still kicking my self for being so daft. Jeez we need to pay more attention with these things. thanks for all your help and advice on this

[Deleted User]

coco1965 wrote: »

To whom it may concern.Can you please send us a copy of everything we have signed, as we have been in touch with a Financial Ombudsman Service via the web, who advised that I need to get a copy of every thing we have signed and or filled in and send it in for them to look at. As we think your fee is really excessive. amounting to over £840. And can you please tell us what those charges are for and the vat
We had no idea we could claim this back our selves, and were told you should have made this clear to us as if we had know you were going to take nearly half of our money we would not have agreed to you doing it. Your rep on the phone said to me when I phoned querying this that it was money we wouldn't have had, which made me angry, this is money we paid and shouldn't have, I am not great with money and had no idea that you would be taking what amounts to 48% of our money.
We will not be signing or accepting anything till we get this looked at and cleared.

Thank you

This is just delaying the inevitable. You've signed a legally-binding agreement and it matters little that you didn't read (or keep copies) of what you signed. They are under no obligation to justify their charges either. Being "not great with money" is not a valid complaint reason.

If you lived in England and Wales. you could have approached the Legal Ombudsman rather than the Financial Ombudsman, but no breaches of regulations in Scotland have occurred (as has already been pointed out) and so I'd imagine your complaint is doomed to fail.

takman

coco1965 wrote: »

To whom it may concern.Can you please send us a copy of everything we have signed,I need to get a copy of every thing we have signed and or filled in As we think your fee is really excessive. amounting to over £840. And can you please tell us what those charges are for and the vat
We had no idea we could claim this back our selves, and were told you should have made this clear to us as if we had know you were going to take nearly half of our money we would not have agreed to you doing it. Your rep on the phone said to me when I phoned querying this that it was money we wouldn't have had, which made me angry, this is money we paid and shouldn't have, I am not great with money and had no idea that you would be taking what amounts to 48% of our money.
We will not be signing or accepting anything till we get this looked at and cleared.

Thank you

It is actually 38% or are you saying 48% to emphasise your point about not being good with money :P

coco1965

that's including there 30% plus Vat.. Prob doomed but give it a go.