Flight delay - thomson TUI

Samuelpearson

Hi there,

Me and my partner flew with thomson to alucidia, mallorca, spain. Our holiday was great and i have no problems with it. Other than the rep never being around and not actually trying to communcate when she was within the hotel.

Heres the issue, we arrived at the airport for our flight leaving at 00:15, we went through the check in and because i was in a wheel chair, me and my partner got assistance. However while waiting to check in we were informed of a 4 and a half hour delay, which meant instead of leaving at 00:15 our departure would be at 04:45. We got a voucher £8.50, i looked it up and the delay was actually known about 2 days prior to our departure and that due to the fact it was over 4 hours we should have been entitled to more than we got.

Anyway, we've filled out a complaint form for flight delay, both me and my partner, we got a no-reply email confirming that thw complaint has been out through successfully. In the email it states that they will get back to us within 56 days, the complaint was lodged on 13/10/2015 and its now 26/12/2015 which is over the 56 days mark. I contacted thomson about this and they stated it could take up to 90 days, thats a little bit far-fetched... so now i have to wait even longer for a reply. Has anyone encountered this? And what can i do to speed up the time?

Im not entirely happy that for four hours i was in a wheelchair with no support for my knee that i have torn my ligament in. I got no help once actually through security. Only my partners who at the time was very ill. I missed my hospital appointment on the day i was supposed to arrive back in the uk because of travelling from the airport back to my home, this appointment was for my torn ligament. And since i missed it i missed the diagnostic of the torn ligament it was a partial teae and because i missed the appointmebt and continued with phsyiotherapy appointments and waited te rescheduled appointment i actually have done more damage than good. When the appointment finally came round they did the usual stuff of moving my knee and checking to see if physio has strengthened it i was informed my partial tear is know a full tear. Instead of monitoring my ligament i have had to stop all physio and await for a specialist knee surgeon to which ive finally got the appointment for (months after missing the appointment due to the delay) when if i had made the appointment i would have been informed of the tear and i would have had to undergo different physios to strengthen the muscle to help the healing process. Now im undergoing surgery.

What can i do to speed up the complaint? I dont care about the compensation as such but this delay that caused me to miss my medical appointment has now cost me longer off of work and a minimum of 3 months recovery. Thats a lot to miss out on because you missed a medical appointment.

111KAB

Read Vauban's guide and decide if that is the way you want to go. If you honestly believe the delay caused medical complications in addition to the delay claim then speak with a lawyer particularly if you/your physio can provide proof to this effect.


Personally I would have thought, at best, you had entitlement to a delay claim and therefore, unfortunately, your physical problems are of no concern to this forum or indeed, possibly, any claim.


If you therefore decide to 'follow' the guidance given by Vauban future posts, if required, should be on the Thomson thread.

Caz3121

agreed...the comments about hospital appointment are not relevant
You had a delay over 4 hours which entitles you to duty of care. This appears to have been provided by way of the voucher.
There is a possibility that you are also due EU261 compensation depending on the reason for the delay. This is a fixed amount based on distance
Have a read on the Thomson thread re their process. It may be you have confused things by making a complaint about not having assistance during the delay and a missed hospital appointment instead of simply claiming EU261 for the delay. Whilst the other points affected you, they are not relevant to your delay claim. Either the reason for the delay was within the airlines control or it was not.