New HP laptop, no cursor?

carrot_cake

I have found a wired usb mouse which I have plugged into the laptop and it is working. However, I have gone into the control panel and although the option for 'mouse & touchpad' is there, when you click on it, the only options are for the mouse?

pappa_golf

if this is a win 10 machine , control panel/admin tools/computer management/device manager and see if there are any yellow or red marks


you have run windows update ? this will include new drivers if found

carrot_cake

It is Windows 10 but I can't see how you get to the control panel? I've got an option for settings, then system/devices/network & Internet/ etc?

pappa_golf

start menu , all apps/windows admin tools / computer management /device manager , please run windows updates first , square box /toolbar (right) /all settings/update and security

carrot_cake

pappa_golf wrote: »

start menu , all apps/windows admin tools / computer management /device manager , please run windows updates first , square box /toolbar (right) /all settings/update and security

I'm in the process of doing that now, thanks. It's taking a while but I will report back when it's finished.

Thank you.

securityguy

These Windows machines from Tier-1 manufacturers are great, aren't they? Why on earth is it acceptable to new machines, fresh out of the box, to not just work first time?

pappa_golf

securityguy wrote: »

These Windows machines from Tier-1 manufacturers are great, aren't they? Why on earth is it acceptable to new machines, fresh out of the box, to not just work first time?

because the drives are ghosted from a master , and are often well out of date when unpacked from the box

carrot_cake

Okay, I've just finished the update (well over an hour) and restarted the laptop, there is still no cursor unless I have the mouse connected which defeats the object really. Using the mouse I have found the device manager and the only "pointing devices" showing are the wired mouse that I have plugged in? I think I'm going to have to admit defeat with this one and take it back, I've spent the best part of 3-4 hours trying to get it up & running!

Jivesinger

carrot_cake wrote: »

My mum seemed to recall she had the same problem a while ago with her new laptop and when she took it back, the man in PC world hit a couple of buttons (her words, although she thinks one of them was an "F" button) and it was fixed.

Some laptops have a hot-key combination which disables the trackpad - usually a <Fn> key plus one of the <F1>-<F12> keys on the top row of the keyboard. It sounds like this had been hit accidentally and the man in PC World hit the same key combination again to fix it.

Might be worth checking the user guide to see if the same applies to yours?

Lorian

Try this driver


http://ftp.hp.com/pub/softpaq/sp72501-73000/sp72664.exe