EE contract near end

Cookiepops

My EE contract ends on 3 Jan. I want to change my phone and I was expecting that as a good customer with no issues paying my bill, they would have been tripping over themselves to offer me a new deal to stay with them. Do I contact them? Im worried I'll lose the upper hand if I contact them or should I go to Carphone Warehouse?

Thanks

J_B

Cookiepops wrote: »

My EE contract ends on 3 Jan. I want to change my phone and I was expecting that as a good customer with no issues paying my bill, they would have been tripping over themselves to offer me a new deal to stay with them. Do I contact them? Im worried I'll lose the upper hand if I contact them or should I go to Carphone Warehouse?

Your contract doesn't 'end' it merely reaches the end of it's minimum term, you will need to give them 30 (?) days notice, so, if you do it today, your contract will end on or around 21st Jan - if you don't do anything, the contract will keep rolling.

You are living in the past if you think EE will be desperate for your business, I would guess that they wouldn't give a toss if you left, but maybe I'm wrong.

If your phone is OK, get a sim only contract for much less money.
If it's with a different network, you will need to ensure that your phone is unlocked - it *may* be easier to ask EE to do this. It will definitely be easier if you have one of those iThingies.

Marktheshark

J_B wrote: »

Your contract doesn't 'end' it merely reaches the end of it's minimum term, you will need to give them 30 (?) days notice, so, if you do it today, your contract will end on or around 21st Jan - if you don't do anything, the contract will keep rolling.

You are living in the past if you think EE will be desperate for your business, I would guess that they wouldn't give a toss if you left, but maybe I'm wrong.

If your phone is OK, get a sim only contract for much less money.
If it's with a different network, you will need to ensure that your phone is unlocked - it *may* be easier to ask EE to do this. It will definitely be easier if you have one of those iThingies.

Think that nailed it !

Cookiepops

Thanks, do I give EE notice to end that contract or notice if Im leaving EE? I do need a new phone and have been looking around, Im not sure who my network provider will be yet.

J_B

Cookiepops wrote: »

Thanks, do I give EE notice to end that contract or notice if Im leaving EE? .

Yes, you need a PAC

Decide what you really want/need (not what the salesman thinks you need) then tell EE to better the deal. When they refuse, ask for your PAC, give it to your new provider and away to go.
To be really MSE savvy, you need to wait about 22 days before giving your PAC to the new provider as, even though EE will cut you off *when the transfer takes place* they will still bill you for the 'rental' for the remaining period of notice, whether you are still with them or not!

mobilejunkie

J_B wrote: »

Your contract doesn't 'end' it merely reaches the end of it's minimum term, you will need to give them 30 (?) days notice, so, if you do it today, your contract will end on or around 21st Jan - if you don't do anything, the contract will keep rolling.

Actually, it would have been 20th February.

Be aware that you any PAC request will negate any notice you may give - a common mistake for those who do both and then don't exercise the PAC within 30 days.

J_B

mobilejunkie wrote: »

Actually, it would have been 20th February.

Be aware that you any PAC request will negate any notice you may give - a common mistake for those who do both and then don't exercise the PAC within 30 days.

Can you explain those two points in a little more detail please?

mobilejunkie

They are both obvious. 30 days notice from 21st January (your post date) would mean the contract ends 30 days later - i.e. in February on the 20th (there are 31 days in January).

If someone gives notice to cancel but then requests a PAC, the notice is withdrawn and the contract will continue unless the PAC is exercised within 30 days.

System

mobilejunkie wrote: »

They are both obvious. 30 days notice from 21st January (your post date)

Do you want to check your time settings?

It was posted on 21 December, you are a month out

mobilejunkie

!!!!!! wrote: »

Do you want to check your time settings?

It was posted on 21 December, you are a month out

Your are correct. I must be suffering from dementia, although in my case I seem to have travelled into 2016.

J_B

mobilejunkie wrote: »

Your are correct. I must be suffering from dementia, although in my case I seem to have travelled into 2016.

That's what I didn't understand.

Your other point does make sense now I've read it again!