Hire Car and PCN admin fee

Quentin

albanyassistance wrote: »

We have yet to receive any email from you.

The disgrace in all this is down to Albany taking a 50% cut out of the refund due in the first place.


You quickly and publicly acknowledged you owe the money, but what happens to all the other Mrsparkers you rip off who don't come to MSE and go public over your behaviour.


Instead of passing the ball back to this MrsMParker, why not do the decent thing and refund everyone the 50% you have kept over PCNs that have been wrongly issued?


That way you will ensure MrsMParker gets her refund as she should as will all the others your company have ripped off.

Coupon-mad

albanyassistance wrote: »

Hello MrsMParker,

We have yet to receive any email from you.

If you could please get in touch with your reference number to onlineteam@albanyassistance.co.uk at your earliest convenience.

Kind Regards,

Albany Assistance Online Team

Albany Assistance - sort out YOUR policy so consumers are not charged extortionate fees for fake PCNs for which YOU ARE NOT LIABLE.

It doesn't take much reading nor expertise to see a Smart Parking postal PCN (same as CEL and Highview and CP Plus and loads of others) does not hold a keeper liable/doesn't comply with the POFA.

You had no liability and no reason to have this policy and 'admin fee' at all. Just supply the name of the hirer each time and charge nothing, or a nominal £5 - £12 for your time & letter, and no-one would complain about this aspect of ALBANY ASSISTANCE.

Auxillis

To offer an update on this thread;

Poster MrsMParker contacted us and we issued a full refund to her.

Albany Assistance Online Team

pappa_golf

albanyassistance wrote: »

To offer an update on this thread;

Poster MrsMParker contacted us and we issued a full refund to her.

Albany Assistance Online Team

but are you going to put into place the suggestions made by BVRLA ?


or will the name of your company re appear on this and other forums every other week?

The_Slithy_Tove

albanyassistance wrote: »

Poster MrsMParker contacted us and we issued a full refund to her.

Are we meant to feel grateful towards you? I don't think so, as you continue to rip people off who don't complain, dishing out unwarranted admin fees where they don't apply, and creaming off a nice sum for your own benefit. Shame on you and your sordid little outfit.

Coupon-mad

albanyassistance wrote: »

To offer an update on this thread;

Poster MrsMParker contacted us and we issued a full refund to her.

Albany Assistance Online Team

Not impressed with ALBANY ASSISTANCE as regards your lack of assistance and understanding of private parking tickets. So you refund one case in the public domain but have not stated whether you are addressing this policy which rips people off when you have no liability in most cases, at all? You have certainly not undertaken any work worthy of a large 'admin fee'.

Most private parking firms who write to you will not have complied with the POFA, so it's never the business of ALBANY ASSISTANCE to pay, nor to charge an extortionate disproportionate 'fee' for sending the hirer's details. £5 - £12 fee and no-one would turn a hair, any more than that and you are extorting money over and above the GPEOL.

You do realise that these are not real 'penalties'?

You do realise that the 'Beavis' case was nothing to do with lease/hire liability and that this is not your potential loss in most cases?

beamerguy

albanyassistance wrote: »

To offer an update on this thread;

Poster MrsMParker contacted us and we issued a full refund to her.

Albany Assistance Online Team

Are you above making a public apology then ???

Quentin

albanyassistance wrote: »

To offer an update on this thread;

Poster MrsMParker contacted us and we issued a full refund to her.

Albany Assistance Online Team

Albany making a song over MrsMParker getting a refund is a non issue (you agreed she should have got one when you first posted in this thread)


The issue you have chosen not to update us on is the one in #12.


What is Albany doing to correct their policy of keeping 50% of their admin fees levied when their client has wrongly been issued a PCN?


And why are you cynically concentrating on an MSE poster going public, but leaving those that don't out of pocket?


Maybe you could come back and justify the £60 as well!

Txyba

Well looks like things haven't changed in regards to the policy by Auxilis (formerly known as albany assistance), as I've just received the same admin fee for a parking charge which I should not have received. The fee of £60 had already been taken from my account before I'd had the notification of a fee.

Coupon-mad

That's a huge amount and can't possibly be related to the admin involved.