O2 refusing warranty repair/refund

diamonds

Steph2batty76 wrote: »

Just received phone back. O2 have actually damaged it - the on bottom at right hand side is now jammed in and it won't turn on! There was no damage to that phone when I sent it in, the guy in o2 store had to use it to delete / turn off iCloud etc. So it was fully working. Someone at the repair centre has intentionally damaged the phone as I can't see how you can accidentally force the button in. How do I go about accusing/claiming against them causing damage. It's going to be my word against theirs.

o2 are liable for their third party contractors like anyone else.



You have the o2 sales man, go in and ask him if he remembers deleting/off your icloud, if he does, show him how it came back from repair and say of that was the case you would not have been able to. He will most likely have to go tell and get a manager authority to sort anything out.



AND/OR


under the Data Protection Act do a SAR for CCTV footage the day you were instore for - you may get your proof the phone did not leave damaged in the way it came back. You have 30 days from recording date so ASAP!


http://www.o2.co.uk/help/everything-else/how-to-get-a-copy-of-the-information-we-store-about-you