Unlocking second hnd iphone 5 on orange

diamonds

d123 wrote: »

It was never as low as that, there was a team at the North Tyneside call centre that processed them. Still fairly low numbers involved, but not as bad as you make out.

As I said it was reported, not confirmed

d123

diamonds wrote: »

As I said it was reported, not confirmed

I know someone who used to work on the team, from what I remember the team was supposed to be 8 + a TL, at one stage there were only 4 at work and that's when it was taking 40 days + to get them done.

T-Mobile had a much bigger department and that one is the core of the EE department now doing it.

Swipe

Get the seller to unlock it or walk away

iainscomputer

Swipe wrote: »

Get the seller to unlock it or walk away

Agree, impossible to unlock, unless you are the original purchaser.

diamonds

d123 wrote: »

I know someone who used to work on the team, from what I remember the team was supposed to be 8 + a TL, at one stage there were only 4 at work and that's when it was taking 40 days + to get them done.

T-Mobile had a much bigger department and that one is the core of the EE department now doing it.

Well thats one improvement under EE

stevenleek

Hello all.

Being a customer of EE has to be up there with the most frustrating and infuriating experiences of my entire life and their refusal to SIM unlock my iPhone 4S has been the icing on the cake.

My device is a SIM free, refurbished, iPhone 4S, purchased from Purple Gossip (who, to make life that bit more difficult, are no longer trading). The network carrier is T-Mobile (EE).

However, having finally buckled under countless friends' recommendations, I decided to order myself a SIM from giffgaff, in hope of switching to a seemingly cheaper network with better service and better customer service.

The PAC code transfer seems to be going through without issue, although my device is locked to EE and rejects the invalid giffgaff SIM.

Having called 150 (twice) and eventually having an irate discussion with a supervisor, he assured me that EE could not unlock the phone and that I'd need to contact the seller to organise this. Unfortunately for me, my seller is no longer in business and therefore I have no-one to contact.

Supervisor 'Abbid' then gave me his word that my iPhone could only be unlocked in an EE store and for the reasonable price of £7.00. This price is a bargain to escape the shackles of the UK's biggest [and most shambolic] network.

Whether the 'helpful' assistants in my local EE store will actually be willing and able to process this basic request remains to be seen, but I will make an attempt tomorrow and approach the store with an amicable demeanour in hope that politeness may sway this for me. I'm still highly doubtful and worried that I'll soon have a redundant iPhone 4S.

If anyone knows of a fast-track way to solve my problem I'd be truly grateful for your help!

Thanks
Steve

d123

You bought a second hand iPhone 4S? good luck, according to the EE website they do not process unlocks for people who aren't the original owner online, their website directs second hand owners to go to their nearest EE store.

From other posters, staff at EE stores aren't yet clued up as to what to do.

As you bought the phone second hand you don't really have any connection to the network to allow them to process the request, have you looked into using an eBay unlocker? There are some reliable unlockers there, it's more expensive though, probably bordering on becoming financially unviable for an old phone like a 4s though.

worried_jim

Took me about four weeks to get my 4s unlocked. Back and forth to the Apple Store and the vodaphone shop. Never again. Good luck.

J_B

But .......... iPhones are so easy to use ...... aren't they??

Frozen_up_north

Orange in Spain are very helpful... A friend was given an ex-contract Spanish phone locked to Orange and wanted to use it on another Spanish network, she took it to an Orange shop and they unlocked it while she waited and for free, no Orange SIM purchase needed either.

I know it's a different country, but clearly Orange can be helpful, even if EE are awkward!