Lidl cancel £90 ticket

beamerguy

Interesting from the Daily Mail today

Lidl fined me £90 for taking too long to do my Christmas shop

http://www.dailymail.co.uk/news/article-3359876/Lidl-fined-90-taking-long-Christmas-shop-Grandmother-charged-overstaying-car-park-30-minutes-queues-checkout.html

Lidl manager could not do anything but in the end Lidl cancelled it.

LIDL ? I had the same problem with the same PPC, Athena.
After telling Lidl I had just spent £100 with them, receipt as proof, and saying if they don't cancel it, I will shop elsewhere, THEY CANCELLED IT.

The moral of this IS that always complain to the top of the company, IE: the CEO.

Such car park operators such as Athena are giving Lidl a bad name for probably being the most expensive CHEAP supermarket in the UK if you get a ticket when shopping.

The CEO of Lidl, a Mr Ronny Gottschlich, should get to grips with this.

LIDL SAID
'We always encourage any genuine Lidl customers who have received a parking charge notice to get in touch with us directly via our customer service team who will look into the case on behalf of the customer.'

Well Lidl put a sign up in a position telling your customers that ?

You could not make this up ??

HO87

If it was Mr Gottschlich that solved your issue BG did you get his email address or his address? Care to share that with us?

The other - important - moral is to make sure you keep your receipts. The article implies that a windscreen ticket was issued but the "ticket" held up by the daughter in the photograph is clearly an ANPR issued NtK.

beamerguy

HO87 wrote: »

If it was Mr Gottschlich that solved your issue BG did you get his email address or his address? Care to share that with us?

The other - important - moral is to make sure you keep your receipts. The article implies that a windscreen ticket was issued but the "ticket" held up by the daughter in the photograph is clearly an ANPR issued NtK.

It was back in March this year.
I wrote to him by snail mail with my email address

Mr Ronny Gottschlich MANAGING DIRECTOR
LIDL LTD
19 Worple Road,
Wimbledon,
SW19 4JS

The reply came from customer.services@lidl.co.uk
Laura Johnston
Customer Service Management

The email said
"I have contacted Athena who confirm that they have sent out two letters of confirmation, to the registered keepers address, on two separate occasions. However, they have advised that they will issue another letter confirming the cancellation of this charge.

Assuring you of our best intentions at all times.

Yours sincerely,
For and on behalf of Lidl UK GmbH

Laura Johnston
Customer Service Management "

EVERYONE ..... If you don't ask, you don't get:j

beamerguy

As a further note on this, I cannot impress on you more that if you have a genuine complaint and you spent money with these Supermarkets, you COMPLAIN to the CEO.

You must provide a receipt.

Back in October, I popped into a local Tesco Express. In there for a few minutes and drove out. There was no auto camera. 10 DAYS later I received an invoice for £70 and the reason stated was that my car was not "wholly in the marked bay"
The picture showed that my car was within the bay
The company was Horizon and I emailed them stating that their invoice was false. They ignored that and sent me another picture taken on another day with the bay empty yet the bay had moved as the white lines which had faded, had been repainted. The second picture was not date/time stamped and had no bearing to the first picture, plus ..... they tried to claim a different reason for the charge. Again I emailed them stating the invoice was false, again they ignored me. Last friday I received a reminder saying that if I did not pay, it would go to their debt collector which may result in County Court.

Fed up with these parking donkeys, I wrote to the CEO of Tesco on the same day by email. On Saturday morning I received an email from the Tesco Customer Service Executive To The Main Board.
They wanted the pictures and copies of the invoice and numerous emails. This was done by email and on Monday morning, yesterday, I received an email from Tesco advising that the charge had been cancelled. Amazing speed and Tesco's must be applauded for such a quick service.

I have emailed Horizon for their own confirmation, let's face they harassed me. I am again chasing them today.

The problem now, is that Horizon produced a parking invoice which was false, they ignored me and then sent a further photo that has no bearing to their claim and attempted to change the reason the invoice was issued.

What deeply concerns me is that a lot of people will just pay up and to that end, I am forwarding my evidence to the DVLA for investigation. Clearly Tesco thought it was best to cancel the charge quickly, for Horizon, it is too late, they marked their card by providing false information.

As soon as I know further you will hear about it

ManxRed

I see someone has written a letter to today's Metro, fulfilling ManxRed's law by stating something along the lines of 'if you can't do the time, don't do the crime.'

They suggested that while one person was in the queue, another should have gone and moved the car. Yeah, OK. What about people on their own? What if the person with the credit card was the only person with a driving licence? Dearie dearie me, if only we were all creative enough to work out how to beat entrapment schemes from PPCs.

These PPC goons must think we were born yesterday, but I suspect they end up fooling most innocent readers. It'll be interesting to see if the letter gets any feedback tomorrow.

beamerguy

ManxRed wrote: »

I see someone has written a letter to today's Metro, fulfilling ManxRed's law by stating something along the lines of 'if you can't do the time, don't do the crime.'

They suggested that while one person was in the queue, another should have gone and moved the car. Yeah, OK. What about people on their own? What if the person with the credit card was the only person with a driving licence? Dearie dearie me, if only we were all creative enough to work out how to beat entrapment schemes from PPCs.

These PPC goons must think we were born yesterday, but I suspect they end up fooling most innocent readers. It'll be interesting to see if the letter gets any feedback tomorrow.

can you show a loink for this, thanks

ManxRed

It wasn't online, it was in today's Metro, which I read on the train. Maybe it is in their online version but I didn't look.

The_Deep

I wonder how much in lost custom this will cost Lidl.

beamerguy

The_Deep wrote: »

I wonder how much in lost custom this will cost Lidl.

Deep old chap, how are you ?

It will cost them a lot, but it's their own fault for letting someone in to run their business for them.
Lidl need to have a "wealth" warning on all their TV advertising

The Daily Mail is powerful so the parking problem will again be highlighted to the authorities as well.

Most CEO's are still fast asleep as to the damage the parking cowboys are doing to them.

People power is indeed more powerful than the parking cowboys

Ivor_Pecheque

The Mail seems to be on form today. Hope it's not a vendetta... http://www.dailymail.co.uk/news/article-3360899/Mother-s-anger-fined-50-running-car-park-time-limit-breastfeeding-baby.html

beamerguy

Ivor_Pecheque wrote: »

The Mail seems to be on form today. Hope it's not a vendetta... http://www.dailymail.co.uk/news/article-3360899/Mother-s-anger-fined-50-running-car-park-time-limit-breastfeeding-baby.html

Thanks for that, Parking Eye yet again. nasty people are they not.

The more stories the Daily Mail get to hear about the better.

The rule of thumb must be that if a supermarket uses Parking Eye, drive back out again and shop elsewhere.
Morrisons are struggling anyway so they should do themselves a big favour to kick the parking mob out