Nut allergy

littlelotti91

Symptoms of a tree nut allergy include:
Abdominal pain, cramps, nausea and vomiting.
Diarrhea.
Difficulty swallowing.
Itching of the mouth, throat, eyes, skin or any other area.
Nasal congestion or a runny nose.
Nausea.
Shortness of breath.
Anaphylaxis (less common)

I think the first 3 are enough to call it an allergy. Either way allergy or intollerence I think that 2 members of staff said no, the second saying "definately not" should be sufficient. You expect waiters/waitresses serving only 2 options to at least know the basic allergies of them

tomtontom

littlelotti91 wrote: »

Thats what I would expect

Did you tell them you had an *allergy* or did you ask if the item had nuts in? There's a big difference between the two. Your OP suggests the latter.

Tigsteroonie

I note that you are making no response the posts which ask whether you normally carry antihistamines or an Epipen just in case of such an emergency.

Could you confirm that you definitely have a confirmed allergy, rather than just an intolerance? And if so, did your GP not give you any guidance?

Poppie68

If you have an allergy such as this you should always carry the correct medication on you.
It's your responsibility first and foremost not the hotel... not making adequate arrangements before the night and following them up on arrival with the person responsible for the food...the Chef, Is your fault.
Take the complimentary offered night because your not going to get a compensation pay out of them.

hollydays

Quizzical_Squirrel wrote: »

I suspect OP actually had a panic attack and became very stressed, causing most of these reactions.

But it doesn't matter either way. She was caused distress and shouldn't have been put in that situation.

Really? I think the op should visit her doctor and not listen to health advice from any of us.

pollys

OP please visit your doctor if you haven't already done so. My son was diagnosed with a nut allergy when he was two he's now seventeen. He carries an epipen and antihistamine. We.are beyond careful when eating out. We avoid some restaurants because the chances of cross contamination are too great eg Chinese. We check menus and check with staff informing them about the allergy. I would expect staff to check with the chef with regards to the possibility of a food containing nuts.
My son does not have all the reactions on the list above, certainly not ones associated with stomach cramps etc. He had a reaction, we took him to A&E and blood tests confirmed his allergy, it's a simple procedure. I remember the paediatrician saying to me that most people prescribed epipens do not use them as prevention is key.

markfj

I'm a chef, for what its worth

My advice would be to go to a DR firstly and check it is an allergy, if it is it can be fatal, esp nut allergies

Secondly, there are stricter rules and guidelines in place from December 2014 regarding Food Allegergens, where chefs and food serving staff should legally know what products are in each food and of course, if you ask someone in the hotel serving food they should know

I would normally expect a note from the customer beforehand stating they are allergic to nuts, but even if all the veggy options had been done in advance and contained nuts, an alternative should have been available when asked, its possible someone when serving touched one with nuts, before touching one without and that's enough to set a reaction to some

I don't see why so many people blame the OP, take the goodwill gesture, advise restaurants next time in case, and seek dr advice to see if it is an allergy and how serve it is, would be my advice.

DCFC79

littlelotti91 wrote: »

Hi I didnt do anything staight away because frankly after the experience I wasnt in much mood to do anything. And I wasnt 100% sure it was the allergy given both staff memeber's had told me no. The booking was made by a girl at work and it was for 10 people. She didnt have a menu for me to read at the time of booking and I thought asking the staff would of been good enough.

I think in this day and age 99% of products say 'may contain nuts' and if I had to eat things based on that frankly I would never eat. But I would expect the staff members at a large chain hotel to know if the product contained actual nuts.

I think irrelevant of allergy or no allergy asking the waitress should be good enough. They should know what food they are serving - especially at an event where there are only two options, and ask the chef if they didnt know.

I cant see it mention but did you make it clear you had a nut allergy at the time of booking ?

markfj

There are people who walk into restaurants as entitled, without booking too, and regardless as I mentioned above its a requirement to know whats in the food that is served, yes a mention while booking may have helped, but the food staff should advise correctly too, as they are serving it ultimately.

RosiPossum

What do you actually want from them, OP?
They've apologised and offered a very generous gesture for the mistake.