Dot mobile

button16

Anyone on this network or heard any reviews? I'ts a student only network run on the vodaphone network but not by vodaphone.

rickyc_3

i was looking at this, i saw good but also bad reviews. The guys at my SU, had very little product knowledge and this worries me slightly! In the end i opted for TMOB Flext with free weekend calls!

button16

Ah, I need loads of texts, my problem is I'm going to uni at Aberystwyth and have fears about reception....

Aveo

WHATEVER YOU DO, DO NOT GO WITH THEM!!!
They lie and the people who answer the phones never have any idea what is going on. It looks like a good deal but the after-sales care is absolutely appalling. When my boyfriend signed up he was told he could pick the last six numbers of his mobile number. We found you could not, phoned them up and they said that their website did not say that, then we phoned back and told them exactly were this promise was made and he still insisted it was not there. Eventually he said it must be a mistake but they still hadn't removed it a month later. We just thought it was teething hipcups (assumed they were very new) We now know they've been around for a least two years. It was annoying but I let it go because their offers look tempting.
I went online yesterday to register with them and found that they've added free online internet access to their contracts over £40. So I told my boyfriend as he had signed up with a promise that anything added before the first week of term would be added to his contract. He phoned them up, and guess what, they said that this agreement never existed, though it was displayed on their UCAS front page until a least a week ago as their 'Freshers Promise.'
They constantly mess up your bills so you have no idea how much you have spent and say that it's temporary difficulties, but after a small google search today I have come up with complaints from March last year of the same problems. I have joined the forum today just to get some help on this.

DOT MOBILE are absolutely ridiculous. i have had nothing but problems since day one (in march) i have had possibly the worst customer care experience i could imagine. no body knows anything when you ring them, they'll promise to ring you back and NEVER do, and i had the CEO admit to me on the phone that he knows his staff LIE to make sales but he won't relent on helping me with my problems. i was told that the phone was basically like a kinda ongoing pay as you go. where by you pay a set amount every month, but once you reach a limit they will stop your outgoing calls till the next month starts and you have more units again. i thought this was brilliant and signed up the next day, where this was all confirmed. so i got it set up to my bank acc on standing order and went along using my phone. to cut a very long story short they have totally lied and now think i owe them a small fortune. now to make matters worse they're passing it on to their legal team in 7 days or so they say i the e-mail i got today.!!!! i'm so angry about this and would like to get in touch with other people experiencing problems with dot. there are ways to deal with this but i need other peoples stories also. please help me and i'll help you. thanks john

- http://www.caledonianstudent.com/bulletin/YaBB.cgi?board=uni_life;action=display;num=1134476153

We are now trying to take them on, have just complained to WatchDog and in writing to Dot. If anyone else has any other stories PLEASE complain to both watchdog and oftel. Would also like to hear about it if you do.

PM me

amarie_2

I first had a problem with dot mobile in December 2006 when i was attempting to change tariff. I called them up to do this but they told me I'd have to go through their link on their website and put it in writing. I did this and went abroad for a month with all my direct debits sorted out for 2 months thinking they would change the contract. Not only did they not change anything, they didnt notify customers that the link on the website was dead until April 2007, 5 months later. So I used less units thinking my tariff had been changed, but I was still getting charged £15 extra to what I thought. This made all my direct debits out of order as I had not accounted for that extra cash coming out from dot mobile. So the bank charged me and the other direct debit payments that didnt go through had an extra fee added to them. I let dot mobile know this as soon as I found out when I was back in England, and they told me to try the link again. So I did. Same thing happened.

Anyway, they had a really good offer on for a new phone this November so I decided to upgrade after 18 months with them. The phone was not user friendly(sony ericson K850i) and I master reset it and sent it back to them within the time for money back guarantee. However, they sent it back to me saying it was pin locked and that the matter was out fo their hands coz they returned it to me outside the exchange period and they wouldn't let me exchange it. So now I'm stuck with a crap phone and a £35 a month contract because they couldnt be bothered to call me up for the pin. When i called them up and told them I had master reset the phone before sending it to them, one of the reps said that it was not their fault the phone is not user friendly and that unless it is faulty, they shouldnt be sent it. this means that according to them, the customer has no choice but to accept the product despite having bought it online without seeing it and found it unsatisfactory. NEVER AGAIN. :mad: :mad: :mad:

they also have a tendecy to not take out direct debit for some months then take out the money for like 3 months charges in one go:mad: . definately not student friendly. Oh, and theres no reception for the network outside england, found that out when i had a cancelled flight and was stuck in amsterdam unable to recieve or send messages. :mad: