Buying a new washing machine - filter or no filter?

Mr_Singleton

Although probably not representative but remember 'Google is your friend'

My personal favourite are the people that bought a £7500 Miele freezer.... trust me when I tell you that Miele most definitely won't be publishing their story!

jellie

Miele don't seem to do fully integrated washing machines either, which would be another negative for me.

CKdesigner

Mr_Singleton wrote: »

Firstly, my place looks like a Miele showroom so I'm not ant-miele in anyway BUT I do dislike the way people blindly recommend things without understanding the difference between a benefit and marketing bumpf.

So, anyone care to explain the the benefit of having a 15 year old washing machine let alone a 20 year one? I'll give you a clue.... how energy and water efficient would a machine from 1999 be? let alone 1995.

You mention "family use" which makes me pretty sure that you haven't read Miele's small print term & conditions surrounding the 10 year warranty. Not surprisingly Miele's marketing dept. aren't as happy to scream them from the roof tops unlike the "designed to last" NOT and I'll say it again NOT "guaranteed to last". 99.9% of people say the latter (much to Miele's delight no doubt) rather than the factually correct and pretty meaningless former.

Also, if a Miele breaks down out of warranty then it'll be eye-wateringly expensive to repair to the point where its almost certainly better to buy a new item rather than have a Miele repaired.

I could go on but you get the point....

Hi

I can understand where you are coming from on your first point but hopefully I can explain. I have sold Miele appliances for over 25 years and only have Miele at home myself. Miele technology in laundry appliances is generally 10 years ahead of any other, everything they do is designed to do the job to the very best of its ability rather than made to a price. I remember when the laundry energy efficiency labels were introduced, probably around 20 years ago now, I was working for John Lewis at the time. Miele were the only machines where every existing model in the range was A on wash quality, at the time the only other washing machine to get A for wash quality was just the top of the range Bosch. A handful of other machines got a B and everything else was C or lower. In the following years I think these energy labels have become irrelevant as now all the makes just make machines to get a good result in the test rather than do a good job in real life. Miele are different everything they do is about the primary objective for that appliance, and the reason why they still do this I believe is simple, it's because they are still privately owned and run, the shareholders are the Miele and Zinkan families in Germany and the managing directors are fifth generation.

Miele guarantee all their machines for 2 years and in in a commercial environment for 1 year (no other make will warranty at all a domestic machine in a commercial environment ) some times Miele will offer a 5 or 10 year guarantee. When they first introduced this warranty promotion probably about 16 years ago now, they had a deal with Domestic & General who were the underwriters, after a few years Miele had issue with D&G writing off the odd machines as uneconomical to repair. Miele didn't like this so decided to take over the underwriting themselves. Back to your point about the difference between 'guaranteed to last for' and 'meant to last for'. I don't see what your issue is, I think to most people it's quite clear and simple. Think of it this way, if you want a really good car and want it to last 20 years and do 300k miles in it, would you buy a Kia because it has a 7 year warranty or a Mercedes which has a 3 year warranty?

Your last point is about repair costs, sure Miele appliances are expensive to repair but their labour costs are really no different to Bosch, Neff or Siemens or really any others. The real difference is that Miele parts last longer. For instance if the motor goes in a Hotpoint then you replace the motor which will cost say £100, sure a motor in a Miele will be double but the fact of the mater is that it's incredibly unlikely for a Miele motor to go, what is more likely is that the brushes in the motor will need replacing which will be around £30.

Sure Miele have I think around 100 engineers covering the country at the moment but they also train many independent service agents to the same level of expertise as their own engineers . I know a couple of them locally to us and depending on what issue I have I will use these guys as they will be cheaper.

I hope the information above helps and goes a little way to explaining some of the facts about the company and its values.

CK

averageguy11

CKdesigner wrote: »

Hi

I can understand where you are coming from on your first point but hopefully I can explain. I have sold Miele appliances for over 25 years and only have Miele at home myself. Miele technology in laundry appliances is generally 10 years ahead of any other, everything they do is designed to do the job to the very best of its ability rather than made to a price. I remember when the laundry energy efficiency labels were introduced, probably around 20 years ago now, I was working for John Lewis at the time. Miele were the only machines where every existing model in the range was A on wash quality, at the time the only other washing machine to get A for wash quality was just the top of the range Bosch. A handful of other machines got a B and everything else was C or lower. In the following years I think these energy labels have become irrelevant as now all the makes just make machines to get a good result in the test rather than do a good job in real life. Miele are different everything they do is about the primary objective for that appliance, and the reason why they still do this I believe is simple, it's because they are still privately owned and run, the shareholders are the Miele and Zinkan families in Germany and the managing directors are fifth generation.

Miele guarantee all their machines for 2 years and in in a commercial environment for 1 year (no other make will warranty at all a domestic machine in a commercial environment ) some times Miele will offer a 5 or 10 year guarantee. When they first introduced this warranty promotion probably about 16 years ago now, they had a deal with Domestic & General who were the underwriters, after a few years Miele had issue with D&G writing off the odd machines as uneconomical to repair. Miele didn't like this so decided to take over the underwriting themselves. Back to your point about the difference between 'guaranteed to last for' and 'meant to last for'. I don't see what your issue is, I think to most people it's quite clear and simple. Think of it this way, if you want a really good car and want it to last 20 years and do 300k miles in it, would you buy a Kia because it has a 7 year warranty or a Mercedes which has a 3 year warranty?

Your last point is about repair costs, sure Miele appliances are expensive to repair but their labour costs are really no different to Bosch, Neff or Siemens or really any others. The real difference is that Miele parts last longer. For instance if the motor goes in a Hotpoint then you replace the motor which will cost say £100, sure a motor in a Miele will be double but the fact of the mater is that it's incredibly unlikely for a Miele motor to go, what is more likely is that the brushes in the motor will need replacing which will be around £30.

Sure Miele have I think around 100 engineers covering the country at the moment but they also train many independent service agents to the same level of expertise as their own engineers . I know a couple of them locally to us and depending on what issue I have I will use these guys as they will be cheaper.

I hope the information above helps and goes a little way to explaining some of the facts about the company and its values.

CK

What a helpful post