Car showroom price mistake on deposit. Now asking for more

NotRichAtAll

ignore them your dad has paid the agreed price, as above they are just trying to get some xmas cash

Auntie-Dolly

How did Dad pay the balance?

Paul-d_3

Card. So he has a card receipt for both the deposit and the remaining balance he paid that the showroom gave to him and a bank statement to show proof of the amount paid.

marliepanda

If the deposit and the balance add up to the agreed price there is nothing they can do.

If it doesn't, they can demand the extra.

End of.

shaun_from_Africa

I think that someone at the dealership in question needs a bit of a lesson in customer satisfaction and how not to treat people so that don't feel the need to advise others to give the place a miss.


For the sake of £50 on a £5449 sale (well under 1% of the price paid), they have probably guaranteed that neither the OP nor any of the family would ever consider buying from the dealer again.
£50 on which they would probably be required to pay tax so in the end it would probably be about £35 or £40 in the bank.

unholyangel

shaun_from_Africa wrote: »

I think that someone at the dealership in question needs a bit of a lesson in customer satisfaction and how not to treat people so that don't feel the need to advise others to give the place a miss.


For the sake of £50 on a £5449 sale (well under 1% of the price paid), they have probably guaranteed that neither the OP nor any of the family would ever consider buying from the dealer again.
£50 on which they would probably be required to pay tax so in the end it would probably be about £35 or £40 in the bank.

Agreed, and even if the mistake was enough to void the contract (which it doesn't sound like it even remotely is), they'd be liable for losses incurred by the other party. Such as a £50 admin charge for cancelling an insurance policy they would no longer need.

zoob

My only thought, if the customer had paid part with credit card, the dealer could be trying recoup credit card transaction fees.

A credit card sale is not the same as cash sale as your bank is paying the transaction and you repay the bank.

unholyangel

zoob wrote: »

My only thought, if the customer had paid part with credit card, the dealer could be trying recoup credit card transaction fees.

A credit card sale is not the same as cash sale as your bank is paying the transaction and you repay the bank.

That depends on context. Of course its not the same type of transaction, but it has no bearing on what was contractually agreed.

If the trader wants to pass on the fee's they incur processing a payment by a particular method, they need to inform the consumer of this during contractual negotiations and not retrospectively change the price after a contract has been formed.