Another Hermes Thread

hollie.weimeraner

We ordered some boots from Millets last week. Although they were tracked there was no movement on the tracking from when they were picked up so as per Hermes instructions we had to contact Millets to find out where they were. Here is Millets response:

Thank you for your email.

I am very sorry to say, due to lack of movement, Hermes have declared this order as lost.

May I please ask if you would like a refund or a replacement order?

I apologise for the inconvenience this may of caused you and assure you this is not typical of the level of service we provide

This is the third time now that Hermes have lost my orders and I will definitely not use any company that I am aware uses Hermes in future.:(

No doubt the boots will be on ebay this week.

I know it's the Mail but this happened last week as well:

http://www.dailymail.co.uk/news/article-3340874/Caught-CCTV-Delivery-driver-pretends-deliver-Xbox-never-actually-took-van.html

What a company!

Kernow666

start a petition thats the new thing to do these days

Sooler

Never use any company that uses courier.

robatwork

Sooler wrote: »

Never use any company that uses courier.

so that's like saying

Never use any company [STRIKE]that uses courier.[/STRIKE]

Sooler

robatwork wrote: »

so that's like saying

Never use any company [STRIKE]that uses courier.[/STRIKE]

No it isn't. Royal Mail is an option. If it's courier only - forget it.

LadyDee

I love Hermes, and have only ever had first class delivery/collection by Hermes. If I ever get let down it will be just that time, that delivery/that collection, not all of them.

robatwork

For certain sizes/weights, Royal Mail isn't an option.

For couriers, you can't beat DPD's system.

cherie1122

Hermes put my parcel in my wheelie bin yesterday LOL

They are delivering Amazon goods right now and I think Amazon must have forgotten to tell them to leave parcels in my back porch if I am not at home.

mattyprice4004

Sooler wrote: »

Never use any company that uses courier.

Makes perfect sense, given that Royal Mail lose more of my items than DHL and UK Mail combined, when analysed as a percentage.

Exile_geordie

Sooler wrote: »

Never use any company that uses courier.

I don't agree with this as whenever I have deliveries from DPD they text and everything to let me know where it is and when it comes and never had a problem yet.

Le_Kirk

hollie.weimeraner wrote: »

I apologise for the inconvenience this may of caused you and assure you this is not typical of the level of service we provide.

This is a major retailer and they employ people who cannot even compose a simple e-mail using English - it should be "may have caused"!