Parcel Force deliver to a post office that's 4 miles away

sjbrun

A friend has sent me some Christmas presents, which was very nice of her since I hardly see her. However she sent them by Parcel Force.

I didnt receive them when she said I should so I asked for the tracking code.
They tried to deliver on the 3rd but no card was left so I don't know how I'm supposed to know.
Later that day they dropped it off at a post office that's 4 miles from me.
There are 2 nearer post offices than that one.
I don't drive so have no way of picking it up and it's not in the safest area to walk.

I messaged them on facebook and the person who replied didnt seem to care. My friend paid over £12 for delivery and they have delivered it 4 miles away which is shocking. I know couriers are busy at the moment but this is crazy, even hermes are better and they charge 2.80 or so.

Further I run a business that sends out at the moment about 160 boxes a day using UPS who are fantastic, I keep getting calls from Parcel Force to use them but now I have more reasons not to.

Is there a rep from Parcel Force who can contact as I think their service is shocking.

Lorian

http://www.parcelforce.com/help-and-advice/receiving/my-parcel-post-office%C2%AE

k3lvc

Lorian wrote: »

http://www.parcelforce.com/help-and-advice/receiving/my-parcel-post-office%C2%AE

But that's too easy and doesn't allow for the rant

wealdroam

Lorian wrote: »

http://www.parcelforce.com/help-and-advice/receiving/my-parcel-post-office%C2%AE

The last sentence there may be a bit of a stumbling block:

You will need to have to hand the ‘we called to deliver/collect your parcel' to be able to complete all of the above options.

But of course, still worth a phone call.

sjbrun

Thanks for the replies, but I did try phoning, they said they are too busy with christmas and a redelivery will take up to 10 working days.

For the price paid, the service isnt there

Sooler

sjbrun wrote: »

Further I run a business that sends out at the moment about 160 boxes a day using UPS who are fantastic,

Good for you may be. Couriers rely on neighbours taking in parcels, providing an unpaid for storage and forward service.

As a business you should give your customers the choice of delivery service.

Sooler

sjbrun wrote: »

My friend paid over £12 for delivery and they have delivered it 4 miles away which is shocking.

better than in your wheely bin

Sooler

sjbrun wrote: »

... they said they are too busy with christmas and a redelivery will take up to 10 working days.

It was Christmas presents that were sent! ... all part of why it is busy.

up to 10 days is OK, you don't want to open the presents before Christmas day. Meanwhile PF will look after them for you.

Azari

They are not known as 'ParcelFarce' for nothing.

They are appalling.

deanos

The other 2 post offices might not accept parcels , some don't due to lack of space, how far is the PF depot as they could have taken it back like most couriers do if it needs a signature , if UPS fail to deliver to me there depot is 100 mile round trip for me , so i think taking to a nearby post office is a good idea.

Can a friend take you to the post office ?

zax47

Maybe a bit radical, but if you're desperate to have the parcel;

http://www.oxforddictionaries.com/definition/english/taxi