We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Thomson Flight Delay Question
Options
tandccrook
Posts: 1 Newbie
Hello Forum Team, I have completed and sent a Resolver case file about my delayed flight on 2 October 2015. The plane had a flat tyre and a broken taxi bulb. We were delayed over 18 hours on a flight from Mahon to Cardiff Wales airport. Thomson gave food vouchers and put us up overnight in hotels. Initially, via Resolver Thomson said they would get in touch within 28 days with an outcome to our case. When the 28 days past, I emailed them via Resolver, and they said they would get in touch in 56 days - which has passed. Every time I email them, I'm getting the 56 day standard email. Should I now 'escalate' the case via Resolver; or what should I do? Thank you.
0
Comments
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 351K Banking & Borrowing
- 253.1K Reduce Debt & Boost Income
- 453.6K Spending & Discounts
- 244K Work, Benefits & Business
- 598.9K Mortgages, Homes & Bills
- 176.9K Life & Family
- 257.3K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.6K Read-Only Boards