TalkTalk Mobile £137 bill for one day!!

maggiecon

Got an email from talk talk last night saying my mobile had went £7.85 over my allowance of data and my account would be suspended.

Since the cyber attack you cannot access the myaccount section so I cant log on and monitor my usage. So I had to ring TalkTalk this morning to find out what is wrong and they tell me that since the Monday morning until Tuesday evening I have used £137.92 of data!!

I have never went over my mobile usage in the whole year I am with them but in the space of day I can accumulate that kind of bill.

Has anyone any advice on what I can do? I have no idea how this is possible as I am still using my phone the same way as I always have.

pepdavies

What does the data usage say in your handset settings? You should be able to monitor it at your end.

TalkTalk

Hi @maggiecon

If you contact our mobile billing team here they will be able to take a look into this for you.

Thanks

Vicky

Bettingmad

This seems to be quite common with Talktalk and would be worthy of a Watchdog show.

Google 2.86 mb, you will see numerous threads relating to only talktalk. I never once went over my data allowance prior to joining Talktalk.

I only check emails, few web pages daily and I went over on a 3gb allowance. On checking the itemised billing I had 2.86mb chunks of data being used every minute through the night and day, even though I was at home sleeping with Wi-Fi connection!!! Talktalk don't want to know their only answer is to switch your data off. I now have to switch my data off all the time, not much use in having a smart phone.

This problem only seems to affect the Talktalk network, something clearly isn't right!!!

mattheadkr

This is Talktalk and their criminal activities..... We need watchdog, Martin Lewis or the consumer action group, investigation

macman

Have you got it set to update apps only when on wi-fi?

knightstyle

Insist on getting a paper bill FREE from them, we have just done this as our bill was more than usual, when the bill arrived we realised we had made a donation to a charity!