Tenants check your water bill!
Well I wanted to warn people who are innocent renters out there, as I have been. When I moved into this rented property back in 2003 I was told by my landlady that this property has low water rates and not to worry about it. When I received my first water bill back then I was shocked how low it was and still had been. I questioned the bills with united utilities on a few occasions, why its so low and they said its just because I am on the end house. Well anyway my recent bill said they have introduced managing your account online and to register on the website. I went to their website and started filling in the details, however the proceed button wouldn't work for me, it was flashing up not valid account number. So of course I phoned up united utilities asked "why can I not register my account online?, it tells me it's not valid account number". Well it turns out I have been living in a property registered as a business and its been this way since 1986!. So from paying something like £6 month to now £35 a month will be a large chunk taken from finances. I asked the big question "How would United Utilities of found out if I had not of flagged up this problem with trying to register online?", she was quite honest with me and said "We wouldn't of known until either a meter was fitted at the property or customer brought this to our attention". So check your bills!. They had to close my account since they cannot change from a business account to resident account and start from fresh. They cannot force you to backdate since it is their error for not checking the property when a new tenant moves in and creates a new account. The system they use assume its same status as the last person who moved in, so if your previous tenant was business registered the next person who moves in is also business registered automatically. Clearly something needs fixing on their system!
This discussion has been closed.
★ ★ ★ Meet your Ambassadors
- All Categories
- 341.4K Banking & Borrowing
- 249.7K Reduce Debt & Boost Income
- 449.1K Spending & Discounts
- 233.7K Work, Benefits & Business
- 605.5K Mortgages, Homes & Bills
- 172.3K Life & Family
- 246.4K Travel & Transport
- 1.5M Hobbies & Leisure
- 15.8K Discuss & Feedback
- 15.1K Coronavirus Support Boards