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BT used cancelled order
salop
Posts: 15 Forumite
Signed up for BT Infinity 1 plus anytime calls 15 Nov via Quidco £80 cashback. Disappointed Quidco showed only £50 pending.
Then spotted 18 Nov better MSE blagged offer of £75 cheque plus £100 Sainsbury voucher plus better Unlimited Broadband (15 Nov was limited to 4Gb/month)
So 18 Nov just before MSE offer closed signed up and same day received 2nd BT order number by email.
19 Nov used BT online chat and requested first order be cancelled and only MSE order be progressed. Indian Lady confirmed I would get the full £175 offered and that once BB was activated I could use the VOL number to apply online.
01 Dec BB was activated by BT using the order number I had cancelled on 19 Nov. Went to BT online chat to sort 'em out. They agreed to change BB to unlimited and gave me the VOL No which I used to apply for Sainsbury voucher but refused to pay the £75 MSE cheque, saying MSE was a third party and nothing to do with BT.
QUESTION. BT used wrong order number. That is clear from chat transcript (I kept) from 19 Nov, that order I had cancelled. As my contract started 01 dec, am I not free to leave as that order was cancelled?
If so, I could reasonably ask BT to compensate for the £75 offered by MSE deal which BT lost me by using the wrong order? Or if refused leave without penalty?
Then spotted 18 Nov better MSE blagged offer of £75 cheque plus £100 Sainsbury voucher plus better Unlimited Broadband (15 Nov was limited to 4Gb/month)
So 18 Nov just before MSE offer closed signed up and same day received 2nd BT order number by email.
19 Nov used BT online chat and requested first order be cancelled and only MSE order be progressed. Indian Lady confirmed I would get the full £175 offered and that once BB was activated I could use the VOL number to apply online.
01 Dec BB was activated by BT using the order number I had cancelled on 19 Nov. Went to BT online chat to sort 'em out. They agreed to change BB to unlimited and gave me the VOL No which I used to apply for Sainsbury voucher but refused to pay the £75 MSE cheque, saying MSE was a third party and nothing to do with BT.
QUESTION. BT used wrong order number. That is clear from chat transcript (I kept) from 19 Nov, that order I had cancelled. As my contract started 01 dec, am I not free to leave as that order was cancelled?
If so, I could reasonably ask BT to compensate for the £75 offered by MSE deal which BT lost me by using the wrong order? Or if refused leave without penalty?
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