BT Home Hub: Internet Connection Up And Down All Day Long!

ukmike

If you click on *devices* on that page,it will show you just how you are connected,i.e.,ethernet cable or wireless.

LouLou

Sorry espresso, I missed that bit with this wobbly connection!

I have my BT cordless phone and my ethernet cable for the Home Hub in the microfilter/Master Socket, nothing else.

I'm *not* connected wirelessly, it's only me that uses this PC and I had such problems with the adapter I stuck with the ethernet cable. If I'm connected wirelessly it'll be by some supernatural forces..

I'm a bit nervous about unscrewing my Main Socket, there's no extensions in my flat anyway..

Is this useful?

DSL Connection
Link Information
Uptime:0 days, 19:36:15Modulation:G.992.1 annex ABandwidth (Up/Down) [kbps/kbps]:448 / 8,096Data Transferred (Sent/Received) [GB/GB]:2.94 / 2.25Output Power (Up/Down) [dBm]:12.5 / 17.5Line Attenuation (Up/Down) [dB]:7.5 / 16.0SN Margin (Up/Down) [dB]:24.0 / 14.5Vendor ID (Local/Remote)TMMB / TSTCLoss of Framing (Local/Remote):0 / 0Loss of Signal (Local/Remote):1 / 0Loss of Power (Local/Remote):0 / 0Loss of Link (Remote):0Error Seconds (Local/Remote):1 / 0FEC Errors (Up/Down):0 / 1,664CRC Errors (Up/Down):0 / 0HEC Errors (Up/Down):0 / 0

espresso

Your stats look quite good although you are getting some FEC down errors.

Link Information
Uptime:0 days, 19:36:15
Modulation:G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]:448 / 8,096
Data Transferred (Sent/Received) [GB/GB]:2.94 / 2.25
Output Power (Up/Down) [dBm]:12.5 / 17.5
Line Attenuation (Up/Down) [dB]:7.5 / 16.0
SN Margin (Up/Down) [dB]:24.0 / 14.5
Vendor ID (Local/Remote)TMMB / TSTC
Loss of Framing (Local/Remote):0 / 0
Loss of Signal (Local/Remote):1 / 0
Loss of Power (Local/Remote):0 / 0
Loss of Link (Remote):0
Error Seconds (Local/Remote):1 / 0
FEC Errors (Up/Down):0 / 1,664
CRC Errors (Up/Down):0 / 0HEC Errors (Up/Down):0 / 0

I wonder if your BT cordless phone is causing a problem? Could you try a non cordless phone to see if it makes any difference to your disconnection problem?

LouLou

Thanks, everyone.

I've connected my corded BT Moo! phone (yes, it moos ) that I have for emergencies..let's see how my connection goes tonight.

espresso

If you have wireless switched on in your home hub, the cordless phone may be causing interference, so if you aren't actually using wireless, switch it off in the home hub.

LouLou

I'll have to work out how to switch wireless *off* on the Home Hub, I didn't realise there was an option. Still using the ethernet cable though

My internet connection is still up and down, as ever. I'm going to try my old BT Voyager 100 modem later and see what happens..

Browntoa

to access the admin panel

http://bthomehub.home/

click on advanced

click on got to advanced

the user id and password are admin

takes you to the wireless section first

untick Interface Enabled *:

LouLou

I've done that now too, Browntoa, thank you. I'll bung in my old Voyager modem in a bit..

Browntoa

I'm on my 2nd hub, colleague has had 4...

theres a newer version coming out some time soon....this is version 1 , they are calling it version 1.5

keggies

My BT hub sometimes loses connection, I was told it could be that static has built up in the line?

Anyway, the answer I got - "to unplug all the cables, wait a minute and plug them all back in" seems to do the trick.

I have to reboot though as my system running Vista won't reconize it if I don't