BT Home Hub: Internet Connection Up And Down All Day Long!

LouLou

I have a BT Home Hub, (my second ), a year old. It's connected with the ethernet cable as the BT Wireless Adapter was too flakey for my liking.

All has been well until the last few weeks: the Home Hub would "reset" itself (flashing lights and "clicking" noise) of its own accord, a few times a day. BT Helpdesk said I should try changing the microfilters, but that made no difference.

More recently the "resetting" has stopped and now I can't browse properly. When it's playing up it does this: I can browse the pages I'm looking at already just fine. If I try opening Internet Explorer to do anything else I get "Internet Explorer Cannot Open The Page".

Going into Network Connections and trying the "Repair" option doesn't work.

Then it'll mysteriously work again when I try "Repair" and I can browse as normal, 'til it goes again.

This is happening all day long and is driving me bonkers.

BT say it could be a RAM or network card issue with my PC (?)..this is 18 months old.

I have Sygate Personal Firewall, Spy Sweeper, CC Cleaner, AVG Anti Virus, Spyware Doctor, Spyware Blaster, Ad Aware and Spybot. When I scan these nothing malicious shows up.

Please help!

espresso

Is it connected to the master socket or via an extension? Log in and post your stats, you may have a marginal signal to noise figure causing the connection to drop periodically.

LouLou

I'm connected via the Master Socket.

I did the "ipconfig" thing on XP (sorry I'm not very techie)..they told me that they've been monitoring the line and it's not a line fault. Though I'm happy to manually check again if you prefer, just give me idiot proof instructions

espresso

You didn't answer the question!

I don't use a homehub but you can login by entering http://bthomehub.home/ into your browser and then accessing the various status pages.

LouLou

Er I thought I did answer your question? I did say I'm not very techie.

(I edited my previous post to say that I'm connected via the Master Socket, so maybe our replies crossed)..

When I go on the BT Home Hub main page this appears:

Broadband connection details:Downstream 8,096 KbpsUpstream 448 KbpsConnection time 2 days, 13:25:40 Data transmitted 2.78 GB Data received 2.16 GBBroadband network IP address 86.138.197.172 Broadband user name [EMAIL="bthomehub@btbroadband.com"]bthomehub@btbroadband.com[/EMAIL]

Hopefully this is what you need?

The "Connectivity Check" works fine, at the moment, anyway!

espresso

Sorry, I'm sure that it didn't say "I'm connected via the Master Socket" when I first read it. Do you have anything else connected to the master socket? As I said I don't use a home hub but there should be a page that gives Broadband Line Status i.e. Line attenuation, Noise margin etc. Perhaps a homehub use can guide you.

ukmike

Go to the home hub site- http://bthomehub.home/ ,click on advanced,log in -user is admin,password is admin ,see what it says there.Then click on trouble shooting,click on "check connectivity".

LouLou

Connection went again! I did the Connectivity Check as mentioned above, without having to log on earlier. I did it again though:

Test Results
DSLATMPPPIPInternetConnectivity to Gateway (217.47.157.140)Connectivity to DNS (62.6.40.178 , 194.72.9.38)

When I log on it says this:

Configuration
Interface Enabled *: Physical Address:00:14:7F:97:26:0FNetwork Name (SSID)*: new fv({form:'document.wlan_intf', name:'33', text:'SSID', req:'1'});Interface Type: 802.11b 802.11b(legacy)/g 802.11b/g 802.11g Actual Speed:54 MbpsChannel Selection: Automatic Manual Channel:6 Allow multicast from Broadband Network: (checked)

espresso

Those are your wireless stats. Is it your wireless that drops or your ADSL connection?

LouLou

Not sure what you mean, I'm not connected wirelessly, I'm using an ethernet cable. I'd assume it's the ADSL connection that drops, then?

espresso

So have you found a page that give the Broadband Line Statistics?

Do you have anything else connected to the master socket?

Can you try connecting directly to the test socket?



This will eliminate any extension wiring.