TalkTalk Excess Data Usage Charges

jamesmason

Hi. After a number of years of membership, this is my first post I think, but I was moved to do so by my recent experiences as a TalkTalk customer. I have been horrified this week to find after exceeding the mobile data usage limit on my TalkTalk supplied SIM, that I have been suckered like a punter at Paul Daniels 'Bunko booth'.

Essentially, having found myself on a residential course where there was no WiFi and in possession of a new Kindle Fire I made the fateful mistake of using my mobile as a WiFi hot-spot. In the course of doing so, in something :shocked::shocked::shocked:less than an hour I used about 450Mb of data over my allowance. I woke the next morning to find my phone service suspended and on calling customer services discovered that this data incursion had racked up a bill of nearly £70 at 15p per Mb. Now I am no expert, but this seems like an awful lot to me for so little data. Has anyone else had a similar experience?

JJ_Egan

Forum is full of similar . Users not knowing how the phone works and using mobile data .
15p per MB is not an awful lot neither is 450 MB . Who else besides you was using the mobile hotspot .

Herongull

This is pretty standard for contracts - they get you to pay for far more data, calls and texts than you (normally) need by having high charges if you go over.

So when you unexpectedly do go over, you get a big bill.

Solution: avoid contracts.

With PAYG, you have flexibility to leave whenever you like, you don't have to worry about big bills if your phone is lost or stolen or you happen to use it more than normal.

PAYG normally works out much cheaper than contracts as well, taking the above flexibility into account. You can buy bundles for high use months if you want but if you happen to go over no big bills, so you never need to pay for more than you need.

mattheadkr

Talktalk way of ripping of its customers