post office employee tampered with my account

SOOBEE1

Hello
To cut a long story short, I opened an account with the post office and closed it within 6 months as the service and set up was so poor. I had to make a number of complaints during that time and switched to another bank. During the switchover process, an employee went into my account and changed a direct debit. I have been informed that this would have to have been done manually, as all information is sent, as is, electronically. I have ended up in debt with the D.D recipient, and so reported it to the financial ombudsmen. They suggested compensation of £175, which under the circumstances I think is low. I am trying to find out if the staff members action was illegal or just vindictive.
Thank you

stclair

SOOBEE1 wrote: »

Hello
To cut a long story short, I opened an account with the post office and closed it within 6 months as the service and set up was so poor. I had to make a number of complaints during that time and switched to another bank. During the switchover process, an employee went into my account and changed a direct debit. I have been informed that this would have to have been done manually, as all information is sent, as is, electronically. I have ended up in debt with the D.D recipient, and so reported it to the financial ombudsmen. They suggested compensation of £175, which under the circumstances I think is low. I am trying to find out if the staff members action was illegal or just vindictive.
Thank you

Have you suffered a financial loss?

tomtontom

Perhaps it was a mistake? They do happen where us humans are involved.

What losses have you suffered? Any effect on your credit file should be easily remedied.

SOOBEE1

Hi
I have been told that it cannot be a mistake, and the post office, who initially said they had done nothing wrong, now admit someone did change the direct debit. I did not suffer a financial loss but ended up in a lot of debt as unbeknown to me the bill wasn't being paid.

tomtontom

SOOBEE1 wrote: »

Hi
I have been told that it cannot be a mistake, and the post office, who initially said they had done nothing wrong, now admit someone did change the direct debit. I did not suffer a financial loss but ended up in a lot of debt as unbeknown to me the bill wasn't being paid.

You could have settled that debt as soon as you became aware of the problem, as the money would still be in your account. As mentioned any negative impact on your credit file would be resolved by advising the relevant parties what had happened.

In what way are you certain it could not be a mistake? It would not be the first time someone has changed details on the wrong account.

SOOBEE1

It was actually some time before the problem became apparent, and by then my personal circumstances had changed. I have said the act of tampering was confirmed, so am hoping someone can advise me about my original question.

masonic

SOOBEE1 wrote: »

I have said the act of tampering was confirmed, so am hoping someone can advise me about my original question.

What, this question?

I am trying to find out if the staff members action was illegal or just vindictive.

If you haven't been able to find out the exact circumstances surrounding this event or what motivated the employee to take this action, I'm not sure how anyone reading would know. Are you looking for a response from a psychic?

Cornucopia

To be illegal, it would need to have been attempted theft/fraud. Was it that? I could possibly also imagine a computer misuse offence (maybe). If it wasn't either of those (and you'd need proof) then it isn't illegal.

BTW, reading the context here, I think that it was probably a Standing Order rather than a Direct Debit.

SOOBEE1

masonic wrote: »

What, this question?


If you haven't been able to find out the exact circumstances surrounding this event or what motivated the employee to take this action, I'm not sure how anyone reading would know. Are you looking for a response from a psychic?

Sorry I didn't realise you couldn't see the previous posts. See post office employee tampered with my account.

jonesMUFCforever

Who was the direct debit payable to?

masonic

SOOBEE1 wrote: »

Sorry I didn't realise you couldn't see the previous posts. See post office employee tampered with my account.

You've stated that, but more details are required in order to determine whether it was either illegal or vindictive. It was probably neither unless you have evidence to the contrary.