Talktalk complain - email address anyone?? 30 November 2015 at 11:59AM edited 30 November -1 at 1:00AM in Broadband & Internet Access 7 replies 3.6K views

deadrobot

I've googled high and low and cannot find a talktalk email address that I can write a complaint to. Does anyone know one?

I can't log into my account as I no longer have broadband with them and people can only log in from their home broadband connection due to the cyber attack.
Which is useless for ex broadband customers who still have mobile accounts!

Halp me pleases

tululajac

I ended my contract with talktalk 4 dec now find cannot access account but still have a mobile. When I phoned was told that they would work out my final bill and post it at a charge of £1.90! when i spoke to mobile they offered same thing ! not helpful to not be able to access account when stil have a live mobile- when i try to complain there is no way to email just a postal address-does anyone have a email address please as not entirely trusting that talktalk would reply to a letter judging by the service received !!!!!!!

50Twuncle

tululajac wrote: »

I ended my contract with talktalk 4 dec now find cannot access account but still have a mobile. When I phoned was told that they would work out my final bill and post it at a charge of £1.90! when i spoke to mobile they offered same thing ! not helpful to not be able to access account when stil have a live mobile- when i try to complain there is no way to email just a postal address-does anyone have a email address please as not entirely trusting that talktalk would reply to a letter judging by the service received !!!!!!!

[email protected]
Is the one that I always use - it gets read by Dido Harding and always gets a personal response from her.....

JJ_Egan

50Twuncle wrote: »

[EMAIL="ceoexec@talktalkplc.com"][email protected][/EMAIL]
Is the one that I always use - it gets read by Dido Harding and always gets a personal response from her.....

The problem with that is i saw a few months ago numerous posters saying contact Dido .
My thoughts at the time was what a waste of a top executives time .Eye off the ball and a security breach followed .

macman

It may get seen by one of a team in the exec office, but if you think that Dido Harding reads and personally replies to every complaint received by TalkTalk then dream on.

JJ_Egan

Diane said she reads many complaints .

joe134

were they not supposed to e-mail all of us regarding claiming our wonderful freebie?
ain't heard a dickie bird
but I bet my bill comes today
and I bet it's wrong, again
.:cool:

macman

JJ_Egan wrote: »

Diane said she reads many complaints .

Her time would be better spent managing the company then: she is not paid a huge salary to deal with individual customer complaints, which with a customer base of about 6m, must run into tens of thousands every year. And that's before the cyber-security issue.