Sky Anytime Extra

jem16

teddysmum wrote: »

The lady, I spoke to, checked and was surprised that my bills back to March had been changed to Extra and as the change was recent, thought someone had been told to alter the wording so future bills read Extra, but the system changed all bills.(last night's call centre person acting on this (mis)information)

Just checked back on my Dad's bills. he has one dated December 2014 that now says Anytime Extra. So yes it sounds like a software issue.

I suspect if he'd looked at the cost last night he may have wondered but I would imagine he would just have looked at the name which is understandable.

She double checked whether the 'free' mobile calls begin on December 1st or on customers' first December billing date and confirmed that they do begin tomorrow.

Thanks for the confirmation.

I have been credited with the cost of the charged call.

That's good.

Despite what some claim, Sky's customer service is good in the majority of cases.

I've never had any issues with them. If there has been any mistakes it's usually been rectified. Any bigger issue has always been sorted out via the Executive complaints department but that hasn't been often.