Talk Talk troubles

SPARKSWILLFLY

TalkTalk_Company_Representative wrote: »

Hi Sparkswillfly

I'm sorry to hear that you're having issues with the service. If you require any further help with this please contact us via twitter @TalkTalkCare or via our online community forum on our website.

Thanks

Vicky

Thanks, Vicky, all sorted out now after so long. The problem was external, as I knew fine well. The difficulty was arranging for a BTOR engineer to attend the site WHILST it was raining to prove my point and consequently fix the fault. Finally achieved this (thanks to a wonderful lady at TalkTalk) who finally believed me (yes, I had that hurdle to get over first; BTOR rubbished my claims) and arranged for a BTOR engineer visit during heavy rain. He was consequently able to identify the fault and fix it, the problem being an eroded part of the cable leading from my home to mast.

My advice to all other customers is, irrespective of your ISP, to stick to your guns if you are certain you are right about where your issue lies and when it's happening (if applicable). I did and I got results!

Oblivion

SPARKSWILLFLY wrote: »

Thanks, Vicky, all sorted out now after so long. The problem was external, as I knew fine well. The difficulty was arranging for a BTOR engineer to attend the site WHILST it was raining to prove my point and consequently fix the fault. Finally achieved this (thanks to a wonderful lady at TalkTalk) who finally believed me (yes, I had that hurdle to get over first; BTOR rubbished my claims) and arranged for a BTOR engineer visit during heavy rain. He was consequently able to identify the fault and fix it, the problem being an erroded part of the cable leading from my home to mast.

My advice to all other customers is, irrespective of your ISP, to stick to your guns if you are certain you are right about where your issue lies and when it's happening (if applicable). I did and I got results!

Your experience is exactly what I had to go through last year when I was still on VirginMedia ADSL broadband down a BT phone line. It took months of pestering VM before they finally booked a visit by an Openreach engineer who quickly spotted a decayed phone line outside between our master socket and the local junction box.

Half an hour later and our service was transformed from less that 1mbps to 8 mbps! And this is the problem for many people on phone line broadband ... the BT Openreach wiring infrastructure is decades old in so many places (our was original 1930's wiring) and keeps failing.

Thankfully I'm now on VirginMedia cable and getting a constant 54mbps so I can look back on this and chuckle.

SPARKSWILLFLY

Oblivion wrote: »

Your experience is exactly what I had to go through last year when I was still on VirginMedia ADSL broadband down a BT phone line. It took months of pestering VM before they finally booked a visit by an Openreach engineer who quickly spotted a decayed phone line outside between our master socket and the local junction box.

Half an hour later and our service was transformed from less that 1mbps to 8 mbps! And this is the problem for many people on phone line broadband ... the BT Openreach wiring infrastructure is decades old in so many places (our was original 1930's wiring) and keeps failing.

Thankfully I'm now on VirginMedia cable and getting a constant 54mbps so I can look back on this and chuckle.

It was HELL, buddy, as you will appreciate. I felt like I was an unfortunate victim in a conspiracy and plot to drive me insane; I felt that I actually was losing my mind at the bitter end because I couldn't get anyone to believe me. The whole experience was wholly frustrating, distressing and a dreadful consumption of valuable time and effort which I would never want to endure again as long as I live.