Sky price increase they refuse to cancel

carolan78

I found out today about the sky price increase on the 1st December (a friend told me) so I contacted them to cancel my broadband and phone line. They told me the 30 day period is now over and I can't cancel. I should have received an email.

I've checked the registered email and there's definitely none in any of my folders. Have I got a case to argue with them?

wongawonga

No you havent really got a case .

It pays to get the MSE email

http://www.moneysavingexpert.com/news/broadband/2015/10/sky-unveils-broadband-and-home-phone-price-hikes-but-you-can-beat-them

Yogibear

damnation,Ive blown it to been so busy with OHs illness:mad:

teddysmum

carolan78 wrote: »

I found out today about the sky price increase on the 1st December (a friend told me) so I contacted them to cancel my broadband and phone line. They told me the 30 day period is now over and I can't cancel. I should have received an email.

I've checked the registered email and there's definitely none in any of my folders. Have I got a case to argue with them?

You can cancel (though it's actually best to ask another provider to sort things for you) penalty free , if you are out of your minimum term.

carolan78

I'm not Teddy for another year. That's why I've been waiting for a price hike letter or email but got neither and didn't hear about it until yesterday.

GlasgowSouth

Send an email to jeremy.darroch@bskyb.com asking why haven't you been notified of the price rise and state you want to leave without penalty. He's the CEO I'm sure if you include in the email your sky account number, name, address and phone numbers he'll have someone contacting you within 24 hours

macman

They don't have to prove delivery of the message, just that they sent it. The increase has been well documented on here.

teddysmum

macman wrote: »

They don't have to prove delivery of the message, just that they sent it. The increase has been well documented on here.

...and in newspapers.

GlasgowSouth

Every company needs to prove delivery, if they can't prove the customer recieved this then they should accept it as good will with something as big as price increases. You have to think what the ombudsman would say if that was the case. If they can't prove they notified the customer they have to take their word for it...
A1.11 Accordingly, in the event of any such increase to the agreed core subscription price,
Ofcom is likely to take the view that the relevant subscribers should be given the
rights provided for by GC9.6. That is:
3
a) to be given at least one month’s notice of the price increase and of their
ability to terminate the contract without penalty if the proposed increase is
unacceptable; and
b) to be allowed to withdraw from their contract without penalty if they choose
to exercise that right.

jem16

GlasgowSouth wrote: »

Every company needs to prove delivery,

How would you expect them to prove delivery of an email? They can't exactly log in to your account.

GlasgowSouth

How can they prove the consumer received it? System jam or glitch could have prevented it?
The customer is always right especially to cooperation's...
What's next they call the customer a liar? What company in their right mind would do that.
The Ombudsman/Ofcom would have a field day.