Avro Energy reviews: Give your feedback

CityOwl

polymaff wrote: »

Shame about the point-destroying, ignorance-revealing, mis-quote..:)

Thank you, slightly too young for old money
Corrected my typo to avoid any further offence

polymaff

CityOwl wrote: »

Thank you, slightly too young for old money
Corrected my typo to avoid any further offence

Good man - or woman!

It is amazing how this error is all over the Internet - suddenly one twerp becomes a million twerps.

Google has just about killed off the concept of original research..:(

wrongplanet

CityOwl wrote: »

I am signed up to The Cheap Energy Club and my default is that they email me if I can save anything, so not sure why they have not been in touch

There's a saving threshold before they alert you. IIRC the default is £50 but it can be changed.

Kitchen_Sink

CityOwl wrote: »

...

I am signed up to The Cheap Energy Club and my default is that they email me if I can save anything, so not sure why they have not been in touch

As I understand it, the tariff you have transferred to was only launched 5 days ago. Not sure if the CEC has caught up yet, but hopefully they have, as the tariff is included on at least one other comparison site.

However, you should note that the CEC only runs an automatic comparison for you (to trigger alerts if necessary) about once a month. My guess is that even if the CEC include details of the new tariff, then your next automatic comparison has not had time to run yet.
But you can always check/compare yourself manually, at any time, via your club membership login

Nebulous2

Kitchen_Sink wrote: »

As I understand it, the tariff you have transferred to was only launched 5 days ago. Not sure if the CEC has caught up yet, but hopefully they have, as the tariff is included on at least one other comparison site.

For once the cards seem to have fallen my way. I signed up to it on the 3rd. Slightly more expensive than my current Avro tariff, but DD has dropped from £87 to £72. Now all I need to do is ask for some of my credit back.

Leear

CityOwl wrote: »

Thank you for your post and the heads up

I have just rung Avro and asked to switch to the Simple & SuperSavvy tariff as this will save me £3 a month (been on current tariff for one month). Wait in queue was 2 minutes and chatting for 1 minute. I was advised that the switch was effective from today and the email arrived a couple of minutes later.

I am signed up to The Cheap Energy Club and my default is that they email me if I can save anything, so not sure why they have not been in touch

I also just saw this Simple & SuperSavvy tariff and I have just sent them an email to switch me from Simple and AutumFix, which would also save me £51 pa and bring my standing order down from £88 to £83pm.

I will report back in this process and time frame

philng

Just phone them up all sorted within 15 mins rather than wait fir a reply to an email that may take a few days.

CityOwl

Kitchen_Sink wrote: »

As I understand it, the tariff you have transferred to was only launched 5 days ago. Not sure if the CEC has caught up yet, but hopefully they have, as the tariff is included on at least one other comparison site.

Ran a comparison on CEC as soon as I saw that there was a new tariff and it was there.

Kitchen_Sink wrote: »

However, you should note that the CEC only runs an automatic comparison for you (to trigger alerts if necessary) about once a month. My guess is that even if the CEC include details of the new tariff, then your next automatic comparison has not had time to run yet.
But you can always check/compare yourself manually, at any time, via your club membership login

Thank you, this explanation makes perfect sense as my account default is that I am informed if any saving can be made

andrewparkeruk

I administer my elderly mother's energy supplier. We switched last autumn to Avro 'Simple and Summerplan' tariff; the best fixed deal at the time from a well-rated provider. I subscribe to MSE Cheap Energy Club and was recently notified about a potential £50 saving by switching to Avro 'Simple and SuperSavvy’. As an existing customer I am directed to phone or email them; it isn't possible to switch tariff online. For 10 minutes yesterday morning I tried to phone them (using the new customer line which I presumed they would prioritise), gave up, and sent an email, receiving an acknowledgement at 10:24. More than 24 hours later, no response.
This morning I tweeted them, they don't seem to be updating their Twitter feed. Their Facebook page hasn't been updated since Nov-2018.
It is deeply frustrating not being able to get this job done. If I was switching to a new provider it would be simple and could be done online. Switching tariff with this same provider is, so far, impossible.

PS on the phone, there was no sense of where in the queue I was, or how long I should expect to wait for the call to be handled.

Nit_arm_J

Just attempted to access online quote from AvroEnergy via the MSE link. as i have been with BreezeEnergy for the year- excellent to deal with, very competitive, can easily find their phone number to speak to them,- and wanted to compare the prices.
I completed the form until the box on previous supplier but Breeze Energy didnt come up, preventing further online progress.
So, going onto Avro webpage to look for a phone number, i quickly discover they dont easily provide it.Try google! YES! Ring it- DEAD, deceased!! Further search. Another number, this time i get thru to Automotive Recovery Vehicle Operators; are they well brassed off at getting folks ringing them for AVRO ENERGY!!!!
Yes this company has requested that AVRO changes this error but AVRO ENERGY not interested in removing this frustration, i am told. BUT the lady has their number so thank you and i ring AVRO ENERGY1 for over 12 mins!
Very busy lines, i am told, amazing how others found the right number!!!
In short, i can save myself £37 by leaving Breeze and going with AVRO. DON'T THINK SO after all that hassle!!!!!!!!!!!!!!!!!!!!!!!!!