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Vodafone Data Charge
markgillett
Posts: 3 Newbie
in Mobiles
Who can I contact to resolve this? The Vodafone help line is just useless
My issues are:
Repeatedly miss billed for data overseas and in UK
Charges for phone returned.
Not able to cancel phone after ordered.
Phone was ordered online because agent told me it was impossible to have a BB Classic on private contract. When I told him the website was allowing me to order, he said this is not possible. It would not arrive. It did. I canceled and sent it back without opening. Beacuse I was told it would not arrive, I ordered an upgrade of two iPhones instead. This was an early upgrade allowed becuase of a previous data miss charge.
My latest bill since upgrade this last month included:
Charge of £35 for phone I do not have and no credit
Charge of £6+3 for extra 1.5GB data I had cancelled as the new contract included unlimited for 3 months
Charge of £142 for 56mb of data used in Morocco.
Whilst in Morocco I was sent text messages (attached) saying that I got 25mb for £5. On the 4 days I used data I was charged at £3-6 per megabit instead. Voda website says Morocco is in “Rest of World Data Traveller” and Vodafone agents tell me its not. There is a flat refusal to credit my account but this is not my error. If you follow the links on the site Morocco clearly comes in Rest Of The World Zone 1.
I have spent over 4 hours waiting on phones, being “hung up” on. discussing, being told I would be fully credited, then not receiving that credit, and now just stress. The charges are incorrect. I am a long time customer who has now had enough. I would like these issues sorted but now it seems if I do not pay I will be cut off. I will not pay this
Here are the texts received while away
"Welcome to MOROCCO. As you're in our Rest of World Zone and opted in to Vodafone Data Traveller, you get 25MB of data for £5 a day. After that, data is £3/MB up to 5MB then £15 for each additional 5MB. It costs £1.65/min to make a call and £1.30/min to receive one. Texts are 35p + your home rate and picture messages are 45p. For terms and info: (Links were here) or call +441635691700. For emergency services call 112. Enjoy your trip."
Mark
My issues are:
Repeatedly miss billed for data overseas and in UK
Charges for phone returned.
Not able to cancel phone after ordered.
Phone was ordered online because agent told me it was impossible to have a BB Classic on private contract. When I told him the website was allowing me to order, he said this is not possible. It would not arrive. It did. I canceled and sent it back without opening. Beacuse I was told it would not arrive, I ordered an upgrade of two iPhones instead. This was an early upgrade allowed becuase of a previous data miss charge.
My latest bill since upgrade this last month included:
Charge of £35 for phone I do not have and no credit
Charge of £6+3 for extra 1.5GB data I had cancelled as the new contract included unlimited for 3 months
Charge of £142 for 56mb of data used in Morocco.
Whilst in Morocco I was sent text messages (attached) saying that I got 25mb for £5. On the 4 days I used data I was charged at £3-6 per megabit instead. Voda website says Morocco is in “Rest of World Data Traveller” and Vodafone agents tell me its not. There is a flat refusal to credit my account but this is not my error. If you follow the links on the site Morocco clearly comes in Rest Of The World Zone 1.
I have spent over 4 hours waiting on phones, being “hung up” on. discussing, being told I would be fully credited, then not receiving that credit, and now just stress. The charges are incorrect. I am a long time customer who has now had enough. I would like these issues sorted but now it seems if I do not pay I will be cut off. I will not pay this
Here are the texts received while away
"Welcome to MOROCCO. As you're in our Rest of World Zone and opted in to Vodafone Data Traveller, you get 25MB of data for £5 a day. After that, data is £3/MB up to 5MB then £15 for each additional 5MB. It costs £1.65/min to make a call and £1.30/min to receive one. Texts are 35p + your home rate and picture messages are 45p. For terms and info: (Links were here) or call +441635691700. For emergency services call 112. Enjoy your trip."
Mark
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