getting change from cashiers

Wig

It always annoys me, when they put the note or receipt in your hand first then the cionage on top. 99% of cashiers do it this way round.

It makes much more sense to put the coins first, then the note/reciept. This way your palm can grip the coins and receive the notes.

They probably think it makes it easier for the customer to view what change they have ben given. What it actually does is to make it more awkward to have to transfer the coins to your other hand or drop them on the floor in the process.

What do you think?

Anya

It annoys me too! I work on a checkout and always get the coin change from the till, and then get the notes. I then pass the coins to the customer and hand them the notes with the receipt. I have had loads of comments saying how much better it is. I only do it as thats how I would like it to be passed to me.

We_Laugh_Indoors

i guess people just feel that by putting the change on top of the note it is securing it?

i'm not fussed either way, it all gets shoved in my back pocket anyway!

rinoa778

I've always put the coins on top of the note! I also arrange the coins in a pyramid! I prefer this method because I shovel the coins in the coin bit of my wallet then put the notes and whatever in the note compartment.

Wig

How can coins placed on top of a piece of paper, be more secure than coins placed directly into your palm? the notes are then taken using the thumb and fingers.

Hand - clenched, notes go into note compartment, and coins go to pocket or coin compartment.

Anya

I think he means that the note is more secure when the coins are on top. Either way. when the coins are on top of the note it is fiddly to try and angle the coins into the coin compartment of my purse without them falling everywhere, or else having to scrunch the note up with the coins and receipt and shove it into any available compartment. It is annoying I agree.

SnowyOwl_2

I think the root of the process is that cashiers now seem to rely on the till to work out the change...so they take the appropriate amount out of the till and then just shove it in your hand any old how. If they took the trouble to actually count it back then the coins would be placed in your hand first, smallest denomination first, followed by the notes.

However I can't really blame the cashiers themselves...many are young and won't know of any other way besides relying on the till - and I should expect that they are trained to use the till's display rather than how to count back the difference between the total and the amount given.

I do wish they would count it back though...even with the till telling them how much change to return human error is still possible. If it were counted back into your hand then that would be two people checking it. How many of us always count our change even though the onus is on us to do so?

peter_the_piper

We always count the change back to the customer, we're only human and can make errors when in a rush. The main reason they should put the change on top is that it is easier for you to check visually.
Peter

pavlovs_dog

we get the same sort of messages in work ^

if you are to be short changed (which you shouldnt be, but errors can and do occur - cashiers are humans too ,) and you dont notice, surely its better to be shortchanged by a few pence rather than by being given the wrong note (or no note at all?!!!)

Poppy9

Talking of short change. If you notice straight away that the cashier has given you change of a £10 instead of a £20 why do you have to wait till the end of the day for them to check their tills. If they have a compensating error you end up being robbed. This happened to me in a pub. I knew I only had £20 notes as I had just been to the cash point as I had no other money. The barmaid gave me change of a £10. Told me to come back next day but said the tills weren't £10 up. I had to go to trading standards before I got my money back. TS told me I should have made them cash up there and then for my money, else call the police. Impossible to prove next day and little chance of getting your money back. Pub only paid up as a goodwill gesture. Saw a man in Mac Donalds creating a fuss a little while ago. They wanted him to come back later or the next day. He said no he wanted his correct change there and then. He got his money.

moggins

I can understand why they do this but it is indeed awkward. I'm usually holding a little hand too and trying to transfer change back into my purse without dropping it all over the floor is a nightmare