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With executives like this, who need enemies?
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vacheron
Posts: 2,171 Forumite
I've noticed a lot of the comments here from the large and experienced sellers regarding policy changes etc. are often along the lines of "What were eBay management thinking?"
Following my recent experiences I thought I'd provide some insight into the management they currently have based on my experience of purchasing from one!
A couple of weeks ago I spotted an eBay seller who had for sale few good quality items with not particularly great listings.
On the bottom of each auction was written "Buy with confidence from a senior eBay employee". Curiosity and a quick Google search on his eBay username brought up his eBay position (he wasn't kidding with the "senior") and even a few Youtube clips of him presenting their corporate strategy to conferences filled with hundreds of delegates all over Europe.
A couple of items caught my attention. Both barely used and with receipts (one from Harrods) RRP £675 and one £80, so I bid and managed to picked them up for £49 and 99p respectively on the 9th of November.
My first attempt at contact was to ask that, as I had won both items, (one a very small item and one a bag) could he pop the small item inside the bag and save me the postage and him some inconvenience...... no response.
Asked again the next day...... no response.
As it was coming up to 24 hours since I had won, I paid the full price (including P&P) for both items.
No further responses from the seller, but 2 days later, eBay informed me that the items had been marked as dispatched on the 11th of November.
9 days later, still no sign of item. I'd sent the seller a message to let them know there may be a problem...... no response.
By pure luck my wife was talking to our new neighbours 2 doors away on the 20th and they happened to ask her if she knew if someone called (my name) used to live at their house as they had received a "while you were out" card from royal mail. They had driven 3 miles to the post office to collect it, but they wouldn't hand it over as the surnames were different. When my wife explained they gave the card to her and when I got home from work I drove the 3 miles to collect it, concerned that as it had been at a small local post office for almost a week that it could imminently be returned to the sender!
When I got to the post office, and after a lot of explaining to the lady who had dealt with my neighbours attempts at collecting it, I was finally handed a plastic hotel dry cleaning bag! Complete with torn corners from RM handling and with a peeling hand written (and incorrectly addressed) sticker on it.
Inside the plastic dry cleaning bag, with no additional protection, was the £675 RRP bag, also with resultant scuffed corners, and inside that bag was an envelope containing the smaller item which I had paid the £4 p&p for! Postage was dated 13th of Nov (2 days after it was marked as dispatched).
Draw from this what you will in regard to eBay managements consideration of it's customers! :think:
Following my recent experiences I thought I'd provide some insight into the management they currently have based on my experience of purchasing from one!
A couple of weeks ago I spotted an eBay seller who had for sale few good quality items with not particularly great listings.
On the bottom of each auction was written "Buy with confidence from a senior eBay employee". Curiosity and a quick Google search on his eBay username brought up his eBay position (he wasn't kidding with the "senior") and even a few Youtube clips of him presenting their corporate strategy to conferences filled with hundreds of delegates all over Europe.
A couple of items caught my attention. Both barely used and with receipts (one from Harrods) RRP £675 and one £80, so I bid and managed to picked them up for £49 and 99p respectively on the 9th of November.
My first attempt at contact was to ask that, as I had won both items, (one a very small item and one a bag) could he pop the small item inside the bag and save me the postage and him some inconvenience...... no response.
Asked again the next day...... no response.
As it was coming up to 24 hours since I had won, I paid the full price (including P&P) for both items.
No further responses from the seller, but 2 days later, eBay informed me that the items had been marked as dispatched on the 11th of November.
9 days later, still no sign of item. I'd sent the seller a message to let them know there may be a problem...... no response.
By pure luck my wife was talking to our new neighbours 2 doors away on the 20th and they happened to ask her if she knew if someone called (my name) used to live at their house as they had received a "while you were out" card from royal mail. They had driven 3 miles to the post office to collect it, but they wouldn't hand it over as the surnames were different. When my wife explained they gave the card to her and when I got home from work I drove the 3 miles to collect it, concerned that as it had been at a small local post office for almost a week that it could imminently be returned to the sender!
When I got to the post office, and after a lot of explaining to the lady who had dealt with my neighbours attempts at collecting it, I was finally handed a plastic hotel dry cleaning bag! Complete with torn corners from RM handling and with a peeling hand written (and incorrectly addressed) sticker on it.
Inside the plastic dry cleaning bag, with no additional protection, was the £675 RRP bag, also with resultant scuffed corners, and inside that bag was an envelope containing the smaller item which I had paid the £4 p&p for! Postage was dated 13th of Nov (2 days after it was marked as dispatched).
Draw from this what you will in regard to eBay managements consideration of it's customers! :think:
• The rich buy assets.
• The poor only have expenses.
• The middle class buy liabilities they think are assets.
• The poor only have expenses.
• The middle class buy liabilities they think are assets.
Robert T. Kiyosaki
0
Comments
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Firstly, irrespective of who the seller is, if you want a combined postage you ask BEFORE you bid, not after you've bought.
Secondly, as it took you 24 hours to pay, your dispatch estimated started then. You don't elaborate on what it was so it's very hard to place any form of fact on the scenario.
And finally, were the items damaged or misdescribed? You don't say what state they were in (aside of the packing).
How do you think the seller got your old address? I am guessing it was your old address?
Why the enemy reference?0 -
theonlywayisup wrote: »Firstly, irrespective of who the seller is, if you want a combined postage you ask BEFORE you bid, not after you've bought.
Secondly, as it took you 24 hours to pay, your dispatch estimated started then. You don't elaborate on what it was so it's very hard to place any form of fact on the scenario.
And finally, were the items damaged or misdescribed? You don't say what state they were in (aside of the packing).
How do you think the seller got your old address? I am guessing it was your old address?
Why the enemy reference?
I agree on the combined postage, but the seller didn't bother responding and you'd expect better than that. It took 24 hours because of lack of communication and the seller then lied about dispatch.
Delivery estimates would change based on later payment, but it says the dispatch date of when they click dispatch.
It wasn't their old address, the people asked if anyone by that name used to live there but it turned out it was the wrong address and should have been delivered a couple of doors down to OP.
Ebay are supposed to be on the buyers side but even someone who works for ebay hasn't been a good seller in OP opinion which I'd guess is why the enemy comment.
So I agree about messaging beforehand, but they really don't sound like a great seller, especially for someone who should know better as a senior member of ebay staff.0 -
When I got to the post office, and after a lot of explaining to the lady who had dealt with my neighbours attempts at collecting it, I was finally handed a plastic hotel dry cleaning bag! Complete with torn corners from RM handling and with a peeling hand written (and incorrectly addressed) sticker on it.
Inside the plastic dry cleaning bag, with no additional protection, was the £675 RRP bag, also with resultant scuffed corners, and inside that bag was an envelope containing the smaller item which I had paid the £4 p&p for! Postage was dated 13th of Nov (2 days after it was marked as dispatched).
It's hard to make up.
Ebay exec. can't read a paypal address and sends to the wrong house.
Can't pack and thinks a plastic bag is adequate to post a high end item.
doesn't reach out to any communication from his buyer ( I despise it when ebay use that term... :rotfl:)
and lies about the despatch date...
You have to wonder if a polite factual neg. & DSR's would stay there for long0 -
I didn't "want" combined postage I merely suggested it. It was the lack of any response that was frustrating and I would have been happy with an "I'd rather not" reply, however as I stated, the seller then combined the items anyway saving himself money after I had paid full postage.theonlywayisup wrote: »Firstly, irrespective of who the seller is, if you want a combined postage you ask BEFORE you bid, not after you've bought.
I have no problem with the dispatch speed I have a problem that he marked it as dispatched 2 days before it was actually posted.theonlywayisup wrote: »Secondly, as it took you 24 hours to pay, your dispatch estimated started then. You don't elaborate on what it was so it's very hard to place any form of fact on the scenario.
Yes, they were damaged due to the packaging. This is also stated in my original message.theonlywayisup wrote: »And finally, were the items damaged or misdescribed? You don't say what state they were in (aside of the packing).
He didn't get my old address he wrote the address incorrectly so it arrived at a neighbours house who didn't know my name as they had only recently moved to our street.theonlywayisup wrote: »How do you think the seller got your old address? I am guessing it was your old address?
It's a play on the common phrase "With friends like these, who needs enemies". I was implying that if this example of a simple transaction is representative of the way senior eBay management go about their other business then we are all in trouble!theonlywayisup wrote: »Why the enemy reference?• The rich buy assets.
• The poor only have expenses.
• The middle class buy liabilities they think are assets.
Robert T. Kiyosaki0 -
"With friends like these, who needs enemies". I was implying that if this example of a simple transaction is representative of the way senior eBay management go about their other business then we are all in trouble!
I hardly think "we are all in trouble". Ebay staff do have as equal a right to buy and sell as do you. As you say, it is their "other business". Some of my more problematic transactions have been with those in government (and with some power)….
As for the messages, there are issues and it is well documented on the boards that there are problems still.
Your address is anyone's guess and we only have your word.
My point, was, it is not reflective on ebay that your seller wasn't [in your opinion] a good one.0 -
I'm going to jump to conclusion here, but maybe this 'exec' is not actually selling themselves but getting either a secretary or their family member to sell on their account, giving you a false feel of security by their statement on their listing.
My old boss was far to busy at and outside of work to sell on eBay, so a while back she has given me some stuff to sell for her, nothing much, just a couple of items which I sold on my account.
I am totally speculating here and in no way defending them, but just because they are executive, doesn't mean they are a great seller0 -
but just because they are executive, doesn't mean they are a great seller
I appreciate you are not defending the "executive" but I kinda a feel that if the seller is boasting of being such a person then it should follow that his sales/selling practice should be perfect.
Considering the hoops we get put through as sellers, as management he should be a shining example of how to do it correctly.0 -
I'm going to jump to conclusion here, but maybe this 'exec' is not actually selling themselves but getting either a secretary or their family member to sell on their account, giving you a false feel of security by their statement on their listing.
My old boss was far to busy at and outside of work to sell on eBay, so a while back she has given me some stuff to sell for her, nothing much, just a couple of items which I sold on my account.
I am totally speculating here and in no way defending them, but just because they are executive, doesn't mean they are a great seller
I did consider when looking at the state of the parcel that maybe "the help" was left with the job of packaging and communication while they were out and about doing executive things. But as Pierre De Grenoble mentioned above, if you're going to use your eBay position as as a guarantee, you need to make sure you back it up.• The rich buy assets.
• The poor only have expenses.
• The middle class buy liabilities they think are assets.
Robert T. Kiyosaki0 -
Pierre_De_Grenoble wrote: »I appreciate you are not defending the "executive" but I kinda a feel that if the seller is boasting of being such a person then it should follow that his sales/selling practice should be perfect.
Considering the hoops we get put through as sellers, as management he should be a shining example of how to do it correctly.
They absolutely should! Think I'm just used to the fact that there's usually one rule for management and another one for everybody else
0 -
I did consider when looking at the state of the parcel that maybe "the help" was left with the job of packaging and communication while they were out and about doing executive things. But as Pierre De Grenoble mentioned above, if you're going to use your eBay position as as a guarantee, you need to make sure you back it up.
I am most certain that this is the case, and maybe, just maybe this member of 'staff' has a bit of grievance with the exec and this is their way of payback, who knows...
But I agree, In no way this is acceptable and 'practice as you preach' comes to mind, only obviosly they are not too bothered about their feedback or stars or defects for that matter, as I'm sure it'll be very quickly 'rectified'.
Do you mind me asking, what's the rest of the feedback is like?0
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