Garage cracked my windscreen - who should arrange the replacement?

butterfly72

So my car has been in a local garage for a small repair - well £350s worth of repairs! When I collected the car I noticed a 2inch crack in the windscreen. The garage said they would pay for the replacement as it happened whilst the car was in their care, but I'm to organise it myself through my insurance and give them the invoice.


Is that right? Should I really be organising the replacement/repair considering they have taken responsibility. How does it work with the insurance company with replacing windscreens payments and invoices...never had to do it before!


TIA

rich13348

If they are replacing your windscreen there is no need to organise it through insurance. Just take it to a local place and tell them to invoice the garage. It will be easier for you to organise as you have the car. They might have to keep it a while whilst waiting for repairs to be done.

EdGasket

Maybe the garage are simply thinking of paying the £70 excess rather than the entire cost hence they said use your insurance?

butterfly72

EdGasket wrote: »

Maybe the garage are simply thinking of paying the £70 excess rather than the entire cost hence they said use your insurance?

I suspect this is why they want me to organise it through my insurance. Is there any loss to me doing it this way? Do I have to declare this as a claim in my next quote?

butterfly72

rich13348 wrote: »

If they are replacing your windscreen there is no need to organise it through insurance. Just take it to a local place and tell them to invoice the garage. It will be easier for you to organise as you have the car. They might have to keep it a while whilst waiting for repairs to be done.

I've never seen a place that do just windscreens, do they exist?! If its a regular garage, the garage who broke the windscreen could just do it surely?

Iceweasel

butterfly72 wrote: »

I've never seen a place that do just windscreens, do they exist?! If its a regular garage, the garage who broke the windscreen could just do it surely?

Hardly any garage/workshop does windscreens themselves - they leave it to the 'experts' like Autoglass.

And that applies to main dealers of marques like M-Benz, BMW, Audi, Volvo, etc.

Autoglass no longer have depots though - they come to the customer's location.

straighttalker

Get onto Yellow Pages or Yell.com they'll list lots of independents which will come to you and fit a windscreen at a pretty reasonable price.

pendragon_arther

Will it affect the OP's insurance premiums for next renewal?

bigjl

Iceweasel wrote: »

Hardly any garage/workshop does windscreens themselves - they leave it to the 'experts' like Autoglass.

And that applies to main dealers of marques like M-Benz, BMW, Audi, Volvo, etc.

Autoglass no longer have depots though - they come to the customer's location.

Auto glass still have depots, there is one round the corner from my house.

They did close the other one in the area down however.

bigjl

pendragon_arther wrote: »

Will it affect the OP's insurance premiums for next renewal?

I had a windscreen replacement in 2005 on a 2004 Subaru Legacy, it was so rare at the time that the only windscreen they could find was from Subaru themselves, I think it was something silly like £6/700!

My Insurance went down slightly the next year and NCB was unchanged(as expected)

That was Admiral.

bsod

Tell them to organise it through their insurance if they are not prepared to deal with it properly, it's not your problem.

---

it's classed as a claim (any payout=a claim), it shouldn't affect your ncb, but will probably affect your renewal premium. Check your own insurance policy and cover for specifics.

Anything you do via your own insurance company, even a telephone query on how to proceed, can influence your future premium