OMG how bad is this?!

Jennifer_Jane

tomstickland wrote: »

Do the statements include the PIN and CV2 numbers?

You often don't need the Pin - my RSA cards don't have it, and many places don't have chip and pin. I spent on my card on the P&O Ferry; Laura Ashley don't and so on. If you want to you can spend quite a lot of money without pin and the 3 numbers on the reverse.

Jen

CopperPlate_2

I think some of the responses to the OP are pretty harsh - there wasn't anything that I could see in the post that made me think they were being holier than thou. It's funny how, in one breath, the banks are being pilloried for apparent breaches of contract law in respect of bank charges, yet the tone of some responses has been almost sympathetic that, yes, banks make mistakes I think there could be a little more consistency eh? If banks are responsible for these heinous charges that have apparently contributed to large scale poverty and deprivation suffered by account holders, then surely they should be held to account for breaches in data protection (which is clearly a statutory breach) and the only way that anyone will know about it is if people like the OP post about it... Let's not overly criticise the OP for something that, really, is quite unacceptable for a financial organisation; yes, it is possible for it to happen and as we know mistakes do happen, but they shouldn't really, should they.

wymondham

if a banks mistakes leads to indentity fraud as it could, then that's not acceptable as i see it.

inmypocketnottheirs

It is very simple.

The banks are quick to penalise customers when they make a mistake, but not so quick when the error is theirs.

QED

NovaBlack_2

knowledgeman wrote: »

Im sure it must be perfect as you never to make a mistake

However for the mere mortal it does happen, make them aware of it and get off your high horse

Mistakes happen

the only one who sounds holier than thou and pretentious here mate is you. please post constructively.

MISTAKES DO HAPPEN yeah. but just by glancing at our legal system you can see that some mistakes are more serious than others and CAN GET YOU PROSECUTED. ( e.g. negligence) . if someone made a product that was unsafe and it injured you seriously i bet you wouldnt say 'oh well its a mistake'. or if i hit you with my car because i was on my mobile phone, would it be ok for me to say sorry its an accident, im only human.. no. yeah we are all human, but you have to draw a line somewhere.

considering how common identity theft is becoming i really cant see how you can see this as a 'minor' mistake. its not like they just spelt a name wrong or something. they sent out 3 peoples personal bank details out to the wrong person. this COULD EASILY have been abused and cost the 3 people a lot of money and hassle.

Butlers1982

or if i hit you with my car because i was on my mobile phone, would it be ok for me to say sorry its an accident

Well no because that is against the law to use a phone whilst driving, therefore not a mistake, you broke the law.

Sending letters to a wrong address is a mistake-not breaking the law.

Dylanwing

Totally with OP - The Banks are adopting zero tolerance towards mistakes, and they keep assuring us that automation is foolproof - So case proven, LLoyds Bank guilty as charged!

CopperPlate_2

Butlers1982 wrote: »

Well no because that is against the law to use a phone whilst driving, therefore not a mistake, you broke the law.

Sending letters to a wrong address is a mistake-not breaking the law.

I think you may find it's a breach of the Data Protection Act 1998 - Principle 7 - Appropriate technical and organisational measures shall be taken against unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data.

Having regard to the state of technological development and the cost of implementing any measures, the measures must ensure a level of security appropriate to—
(a)the harm that might result from such unauthorised or unlawful processing or accidental loss, destruction or damage as are mentioned in the seventh principle, and
(b)the nature of the data to be protected

Especially when the banks make such a song and dance about keeping PIN's secure, shredding all documentation, etc.

Daisydoll

Well there are some people on here who are so quick to shoot you down! I posted because I was genuinely shocked, I definately wasn't on 'my high horse' as someone put it!

Anyway I rang the bank but there was a 10 min que and I was not going to spend my money on a 10 min pohonecall so have emailed them and am awaiting a response. I have an address to send them back anyway.

Redneps

Well there are some people on here who are so quick to shoot you down! I posted because I was genuinely shocked, I definately wasn't on 'my high horse' as someone put it!

Being genuinly shocked by the fact that people can make mistakes kind of puts you on the high horse because it means you think it's shocking to make a mistake which on its own account means you think you never make mistakes. You can see how he got to that conclusion, right?

Well no because that is against the law to use a phone whilst driving, therefore not a mistake, you broke the law.

Sending letters to a wrong address is a mistake-not breaking the law.

Although, sending the wrong letter to the wrong address which subsequently results in breaking the law (card fraud) may be considerd accessory to fraud - be it involuntary. A bit like (to bring back the car analogy) you drive you car; you misjudge your stopping distance; you hit somebody - a mistake surely - but one you can get dearly punished for.