Expired card

jim_walton

I mistakenly put an expired credit card in a ATM. I entered my pin and requested 20 pounds. A message appeared on the screen saying my transaction could not be completed at this time and my card was retained.

On this months credit card bill there is a debit for the transaction even though i recieved no money from the machine!

Stevie_Palimo

Speak to the credit card Company then.

jim_walton

The ATM was in another bank from the one that issued the card. Should i speak to them too?

JimmyTheWig

I'd start with the company of whom you are a customer - i.e. your credit card company.

redux

jim_walton wrote: »

I mistakenly put an expired credit card in a ATM. I entered my pin and requested 20 pounds. A message appeared on the screen saying my transaction could not be completed at this time and my card was retained.

On this months credit card bill there is a debit for the transaction even though i recieved no money from the machine!

Is it described as a £20 cash advance and associated fee, or a different amount as a charge for a declined transaction?

Either way, you need to discuss it with them. If the cash machine has wrongly reported it as cash being paid out they'll have to discuss it with the other bank.

jim_walton

Cash advance and associated fee plus interest. The ATM machine has declined my transaction and then charged my credit card provder money which i never received.

SnowTiger

jim_walton wrote: »

Cash advance and associated fee plus interest. The ATM machine has declined my transaction and then charged my credit card provder money which i never received.

Speak to the card issuer.

jim_walton

Ive just checked my bank statement that shows that no transaction took place.
Bit worrying really. Ill go through the banks complaint procedure.

JimmyTheWig

jim_walton wrote: »

Ive just checked my bank statement that shows that no transaction took place.

I don't understand what you mean.
Do you mean credit card statement? If so, how is this different to what was showing that you owed it?

KRB2725

There's no need to complain yet. Just call them and explain the problem, they may well be able to rectify the mistake immediately.

dzug1

jim_walton wrote: »

Ive just checked my bank statement that shows that no transaction took place.
Bit worrying really. Ill go through the banks complaint procedure.

So the 'error' has been spotted by the bank and reversed??