What are my options for unpaid wages

tasha_readdy

Hi everyone.

I started work on October 4th 2015 and was told I would be paid on the 13th of November as the 15th falls on the weekend, which is the date that they regularly pay employees..I was told since Friday my salary should be in my account, yet there is nothing...My employer is claiming that my wages left their account yet my bank is claiming nothing is on their system. I have a few questions if you can be kind enough to take the time to answer.

What are my options now? can my employer really dismiss this issue by claiming there is nothing more they can do? do they not have a right to trace? unless tracing meant what they said about confirming my salary left their account?

I also re-confirmed a few times already if they have the correct bank details, then again someone in their payroll could have accidentally in putted a wrong digit/number? or is it a case where it is automatically set up from HR i.e. account number and sort code programmed rather then manually inputting it to process payment? or do payroll manually input the account details and sort code when sending payment?

What rights do I have now? I really do not want to threaten them with legal action but surely 4 days late is cause for concern? I have emailed my bank statements to them showing no wages have come in, which they requested. All they tell me is that we have confirmed it left our bank, yet my bank which is Nationwide are claiming nothing is appearing on their system.

Would my employer check if they had sent my wages to the correct account when faced with this issue rather then checking if they left their bank? the only reason me and my bank can think of is they sent it to the wrong account, but surely they would have known that by now when looking into this issue? or are they simply guessing they have the right details and only want to see if my wages left their account?

What can my employer do about this problem? what is the protocol for unpaid pages for the company?I am sure they cannot brush me off by telling me it has gone from their account and nothing more they can do, that is unfair surely?

Lastly they claimed it was through BACS but it should have arrived on the same day the wages got processed as other fellow employees have received theirs. Even if it takes 3 days or so it should show on my bank's system right? which my bank is saying nothing at all is showing on their main system

Can small details such as County address have any bearing in terms of transferring wages? on my pay slip it states another County rather then my own, well where I live I can come under 2 counties but my bank details have County that does not show on the pay slip, but surely that does not make a difference right? as long as sort code, account number and name is correct right?

Any advice and opinions are welcome please.

glentoran99

You've the right to be paid, if you haven't been paid its up to the employer to sort, all that's needed to pay in wage is account and sort code

tasha_readdy

Thanks G.

But how do I proceed from here on in? my employer is telling me there is nothing they can do if wages have left their bank, yet when I contact my bank they are also sure nothing is appearing in their system, so what are the protocol and procedures for situations like this? even if my employer investigates should I not still get a wage packet through other means? i.e. cheque or transferring salary to another account?

Do they have a right by law to pay me soon as possible even if money has gone missing?

thanks.

jonesMUFCforever

Your employer's bank needs to search for the payment.

selloptape

Hiya,

Just wondering who you've raised this with as it doesn't sound like they're dealing with it effectively so perhaps you should go above that person. Appreciate this can be awkward when you are new in a role and don't want to rock the boat.

If it was me I would ask my line manager about next steps and if they could escalate for me.

good luck

Archi_Bald

Duplicate thread: https://forums.moneysavingexpert.com/discussion/5360330

agrinnall

Have you read the CAB link that I provided in your other thread?

http://forums.moneysavingexpert.com/showpost.php?p=69526255&postcount=8