Is my router dead, can't connect to internet

tonyh66

Im guessing the BT faceplate has an integrated microfilter, because the OP has not mentioned one yet, also the OP keeps saying that the cat5 running to his router is 'wired' into the master socket, this is a big no no. If the cat5 is 'wired' into the master socket then it may well be bypassing the microfilter (if it has one built in?).

kwikbreaks

kah22 wrote: »

To clarify: my Electrican wired a cable into my telephones master socket

That makes the wiring 100% legit assuming the connection was to the faceplate side. You originally said it was connected to the OR junction box and they precede the master socket so are within Openreaches domain and that would breach their T&C.

Is this a 4 wire only connector RJ11



or a network RJ45 connector



Assuming it's the RJ11 and all he's done is wire a long extension it should just plug into your router.
If it's your master socket that has the two ports then the extension needs to have been wired from the non-filtered connectors (hopefilly that faceplate has them).

Did this ever work connected that way? If so it must be connected correctly at the master socket end (or possibly to the back of it which isn't allowed but will certainly work).

Assuming it worked before the storm and doesn't now either the router is naffed or you haven't connected it up correctly.

kwikbreaks

grumbler wrote: »

In my current (~3 y.o.) Plusnet setup I have Openreach box connected to Openreach faceplate by a telephone cable and a router connected to Openreach box by a network cable.

Possibly, this changed now and there are more modern 2-in-1 routers?

That sounds like a fibre setup with an OR modem and seperate router. The DG834's are all ADSL devices. The Home Hub 5 can operate as both ADSL and VDSL (fibre) so is a one-box solution forboth.

grumbler

This 'Openreach' stuff appeared in my house only after switching to 'fibre', so I intuitively and wrongly associate 'Openreach' with VDSL.

grumbler

kwikbreaks wrote: »

That makes the wiring 100% legit assuming the connection was to the faceplate side. You originally said it was connected to the OR junction box and they precede the master socket so are within Openreaches domain and that would breach their T&C.

kah22 wrote: »

... He wired one end into the Openreach junction box in my front hall. There is no power supply beside, or near to the junction box

The 'junction box' is obviously a faceplate or an external filter connected to the master socket.

kwikbreaks

grumbler wrote: »

This 'Openreach' stuff appeared in my house only after switching to 'fibre', so I intuitively and wrongly associate 'Openreach' with VDSL.

Apart from very few exceptions the only VDSL provider is Openreach. Actually I would say they are the only UK one apart from Kingston Communications in Hull but if I did somebody would say some vanishingly tiny provider in some equally small area also does VDSL.

A common setup is "outside" usually black cable enters the premises. They run that to a junction box and then run "indoor" usually white cable to the master socket. Quite why I'm not sure. Their T&C say you can't touch any of the wiring up to the back of the master socket. The faceplate and any wiring connected to it is your responsibility. If any of that is faulty you can get a stiff charge for fixing it. That's one reason it always pays to check how it works from the inner "test" socket under the faceplate on the master socket.

kah22

Guys thanks for all the info to date. At present I'm working from my mobile but I'll get back when I've a connection outside my home

Bigphil1474

As Bsod hinted, do you have a phone on the landline? and does it work. I spent hours trying to find out why my internet went off earlier this year. Didn't think to check the landline straight away. In your case, the storm may have damaged the landline. My ISP got Openreach out to check the physical line and they found a broken fuse on the telegraph pole, which apparently Openreach had damaged when fixing my neighbours phone line the week before. That was what I was told, and no reason to disbelieve them, and everything lit up after they'd fixed it.