A real work at home job

Oliver27

Yep first nights allways like this,
it gets better once the iron comes
out

PaulK_3

Aye first night or so are always fun lol Once everything is set though it becomes a lot easier. Good luck with the training peeps.

Jo_Blev

Hope its going ok for all you guys on training today. Please let us know hows its gone when you are done.
Wish id get a phonecall about the sales role !!

MummyOne07

Jo_Blev wrote: »

Hope its going ok for all you guys on training today. Please let us know hows its gone when you are done.
Wish id get a phonecall about the sales role !!

You poor thing, I bet you are just getting fed up of the wait...this is only my first day of waiting..and I'm getting anzious to know if I got it or not! Hope you hear soon!

RebekahR

Ok verdict so far...

Great fun, Big fun, bags of fun!!! Had a great laugh. A company who wants to make friends with you and not just control you I would say so far.

Training. Appears easy at first but some questions can fox you! LOL.

On the whole I think I am going to enjoy being part of the company as a whole more than working!!! :rotfl:

thriftymomma

Love the sound of this, might just give it a whirl - thanks for the link x

wagonwheel

Thanks for all the info. Current Teletech employees, could you please answer a few questions:

1. Does their software "take over" your internet connection completely or can you still download things in the background or access the internet? Google.com would be handy if you've forgotten key information, after all!

2. What happens if a customer is totally abusive to the point where it's scary? Can you hang up on these guys?

3. What happens if you simply can't figure out the problem?

4. Are there any "real" technical support challenges from customers or is every question your basic "I can't get on the net" - "Is your router plugged in?" scenario?

Thanks!!

Oliver27

wagonwheel wrote: »

Thanks for all the info. Current Teletech employees, could you please answer a few questions:

1. Does their software "take over" your internet connection completely or can you still download things in the background or access the internet? Google.com would be handy if you've forgotten key information, after all!

All information about the job is contained in a callflow knowledge base,
also there are various other resources on the intranet, your also able to
access a help room and you can ask a superuser questions while live on a
call, and yes once your running from the workbooth disc your access is limited to the work intranet, you don't need google to troubleshoot the customer :rotfl: there are proper resources in place for that.

2. What happens if a customer is totally abusive to the point where it's scary? Can you hang up on these guys?

Well you don't just hang up, but you can ask them to calm down etc
then if their still being abusive you can end the call using the correct
procedure, But don't let this idea worry you, I have been working there since
Sept and have never needed to end a call for abusive behaviour,

You will soon learn the way "you" talk to the customer controls the
way "they" will react with you.


3. What happens if you simply can't figure out the problem?

Like I mentioned above you use a callflow guide while your a on call
which guides you through the troubleshooting process, it always
comes to a conclusion even if that means xfer'ing the call to higher
level of support, so you should never end up in a dead end.


4. Are there any "real" technical support challenges from customers or is every question your basic "I can't get on the net" - "Is your router plugged in?" scenario?

Not quite sure what you mean about "Real" tech challenges.
there all real problems from the customers point of view, so
one shift is never the same as the other really.



Thanks!!

There you go

PaulK_3

You boot from the cd so unless you have a second pc you will not have access to internet unless through the workbooth connection. It controls the PC not the connection itself.
Abusive calls are basically 3 warnings and release. You are not there to take abuse (or give it obviously lol)
You have a guide, team leaders and super users to help you in a chat system so you are never alone. You follow the on screen guide built into the software and use the people on the chat system and they will advise what to do if all else fails.
Each call can be slightly different, mostly based around a theme obviously on some form of connectivity issue but you never really have 2 identical calls in a night.

duchy

The support is fab-if you get stumped there is always someone to ask-and they are very patient.
I've never had a abusive call to the extent you describe either-I think it's very rare but training did cover it.