EE Blunder left me with Blacklisted Phone

Sherlock7378

This is all probably my own fault for trying to save money and buying a phone off EBay. I bought an IPhone 6 from EBay 11 months ago and have been using ever since although it was locked to EE. I'm coming to the end of my sim only contract and got my pac code all ready to leave them and requesting they unlock the phone to any network. I find out that the phone was blacklisted in March a couple of months after I bought it but someone at EE either didn't blacklist properly or the blacklist was removed but there are no notes to say what has happened. So immediately they blacklisted the phone again leaving me with no phone. They told me only way I could get it unlock was if the person who bought the phone originally would ring them to do so. So I tried EBay and PayPal who both refused to give me the details of they seller and said they had now been banned. And that as it is passed 180 days im not entitled to any money back. Now had EE carried out the Blacklisting of my phone properly and shut it off in March I could have gotten a full refund from EBay/Paypal as I was protected. So due to EE's Mistake which was admitted by a member of the EE staff im left with no phone. I need the phone so Nursery can contact me if there is anything wrong with my daughter and so my mother can keep me inform about the health of my terminally ill father. Is there anyone who know of what I can do or where I stand with EE they have let me use the phone for the last 11 months knowing it was blacklisted but all of a sudden im leaving them they have cut me off and still expect me to pay the last monthly line rental. I'm going nuts with worry and didn't want to have to break into xmas money Id put aside to buy a new phone to put my SIM card in. Thanks in advance for any info

System

You can get a new phone for a tenner. No need to go mad buying a top of the range model

Jon_01

Even if you could get EE to lift the blacklisting on their network (which is highly unlikely), it's still going to be blacklisted on all the other networks, that's how the system works.

eggsarnie

You could also sell the phone to someone in certain countries as the block won't apply to their networks, however I'm not sure of this is legal or moral.

Like another poster has said, you can just buy a cheap phone if its urgent to get messages for a tenner.

d123

Jon_01 wrote: »

Even if you could get EE to lift the blacklisting on their network (which is highly unlikely), it's still going to be blacklisted on all the other networks, that's how the system works.

There has been a single unified blacklist for years, if the network that blacklisted it lifts the block then it lifts it on all networks. Same way that when one network puts it on the blacklist it is then blocked on all (UK) networks.