Doorstep Callers.

Robin9

Alfie - I don't think any more advise can be given until you come up with some detail.

PS For a zero standing charge type tariff to be beneficial you need to be using very little - no more than 75 kwh a month.

alfiemooon

Sacsquacco...well I can assure you that the figures are correct

yourpresentelectricitysupplier4u was 15.2p and cheaperelectricity4u quoted,albeit over the fone 16.8p with NO standing charge but my meter is showing 22.1p

Robin9... I`ve given details of charge per unit and that cheaperelectricity4u is a registered company however I fail to see why informing the forum of the Trading Names of my old supplier and the new supplier should alter whether I have any Consumer Rights I can follow

naedanger

alfiemooon wrote: »

If the rate being charged is higher that that that was quoted,does this constitute breach of Contract?

Yes, if it was a fixed rate contract. (And if it was a variable rate contract then you should be entitled to exit free of any termination charges if the price is increased.)

However you will need to prove on the balance of probability that what you say is correct. (I don't doubt you, I am just pointing out the position.)

If you have evidence (e.g. a recording of the call where the price was agreed) then submit a written complaint with a copy of your evidence.

If you don't have evidence then still complain, dispute the charges and ask that the supplier either (a) provides evidence you did agree to their charges or (b) reduces the charges to the level you were quoted or (c) permits you to exit free of charges and refunds and overpayments (relative to the charges you were quoted).

If they don't agree to any of these options take your complaint to the Ombudsman after 8 weeks or sooner if they agree the complaint is deadlocked.

alfiemooon

Dear naedanger,

Thank you sooo much for your reply,I will act upon your suggestion tomorrow and will suggest to kat that she does the same.

I was going to ask for a copy of the signed contract,would you advise this or not?.

Alfie

t0rt0ise

Where's the company's website? That will show what the charges are. You don't seem to know the proper name of the company, have nothing in writing from them. It all seems a little odd.

alfiemooon

My Dear t0rt0ise,

The Company`s website is probably on the interweb.

I am fully aware of the proper name of said company but I don`t see why it has to be known by all as it has no holding on my standing as a customer and I have 3 letters from them,all showing their Company registration numbers and Registered VAT number and the address of their Registered Office.

naedanger

alfiemooon wrote: »

Dear naedanger,

I was going to ask for a copy of the signed contract,would you advise this or not?.

Yes, you should ask for evidence of the contract. (However it could either be a signed contract or a verbal contract, where there would be no signature. However in the case of a verbal contract they would still need evidence a contract does exist e.g. a recording where the terms are stated and you are recorded agreeing.)

alfiemooon

naedanger,I thought that might be the case but worth checking with someone who like yourself,who`s happy to assist.
Still,that`s got to work both ways so I`m not too down in the mouth at the moment.

You know,the Salesman played it rather clever.I texted him last week (day 14 & last day of cool off) and said "Hey matey,your charges are a bit steep,not a bit like you quoted (I included the figures he quoted over the fone)".he didn`t reply until the day after,asking what the issue was so I suggested he looked at the thread "I can`t see the thread,I`ve got a new phone today".

Anyway,onward and upward,eh,

naedanger

alfiemooon wrote: »

naedanger,I thought that might be the case but worth checking with someone who like yourself,who`s happy to assist.
Still,that`s got to work both ways so I`m not too down in the mouth at the moment.

You know,the Salesman played it rather clever.I texted him last week (day 14 & last day of cool off) and said "Hey matey,your charges are a bit steep,not a bit like you quoted (I included the figures he quoted over the fone)".he didn`t reply until the day after,asking what the issue was so I suggested he looked at the thread "I can`t see the thread,I`ve got a new phone today".

Anyway,onward and upward,eh,

It is probably best waiting to see what evidence they come back with before considering further.

(I am not sure your text thread will help you in any way. Since it seems to show that before the end of the cooling off period you were aware of their actual charges, yet did not cancel.)

alfiemooon

naedanger,

I hearya but then it would be interesting to see how things go.

If need be,I`ll pay the exit fee but make sure my views get known by all within my Social media Circle but we`ll try the complaints procedure first.

Again,thanks for your help