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Where do I stand when the boot is on the other foot?

andy1832 · 2015-11-12 20:25:39

An upmarket hotel has cancelled my confirmed reservation for an expensive (£750) New Years Eve 2 night package for 2 which was booked on-line and confirmed by return on-line as well as by an email. I had entered my credit card details to pay 50% deposit of £375 with the balance to be paid on arrival at the hotel. I…

Comments

shaun_from_Africa Posts: 12,858 Forumite

15 November 2015 at 6:09PM

150940 wrote: »

Really?

So they should pay for him to jet of to New York then.

No, because with any claim such as this you have to attempt to mitigate your losses and you can't claim any sum that resulted in betterment. (ie, you can't claim for a 5* hotel if the original cancelled booking was in a 2* place).

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