Joining Sky Incompetence Broadband

jem16

howroyd wrote: »

You are being rather presumptuous here. I have it in writing from EE that my contract will be cancelled on Monday 9NOV so I see no issues here.

I did ask you IF you had received a letter/email so not presumptuous.

Again a bit presumptuous, yes I received a confirmation that my order had been processed and everything would go live on 8NOV. I also had this assurance verbally through a phone call.

Apologies - that part was presumptuous. I should have asked IF as before.

I agree I could have checked earlier but equally Sky could have informed me. I really don't think there is a finger of blame to be pointed at me here!

Sky did inform you through MySky - you said that yourself. Yes it might have been also helpful to have called you I agree.

powow

Hmmm ... I'm due to go live on 16th November, am hoping I'm not going to meet the same problems, I left EE because they are diabolical and are still being diabolical.
When I first signed up with them (as Orange) they hadn't put the 'tag' on the line and it took over a month to get my BB on, I heard every excuse under the sun until someone found the fault, keep ringing Sky everyday if you have to

macman

A tag on the line can indeed cause 2 or 3 weeks delay. Blame the outgoing occupier for failing to cancel, not the provider.